Salesforce Delivery Lead - DC-21

Job description / Role

Consulting - Customer & Marketing - Salesforce Delivery Lead

When you work for us, you commit to a career at one of the world's largest and most prestigious professional services firms. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In an international firm like Deloitte, our strong global presence is complemented by our local reach and market knowledge. A career in Financial Advisory Services with Deloitte Corporate Finance Limited will equip you with a deep understanding of the local and regional business landscape, enabling you to identify opportunities and risks to our clients' businesses. In addition, your breadth of vision will be engaged, as you match our global resources to our clients' advantage. Our FAS practice encompasses a broad range of specializations and services but whose common goal is to offer strategic services to clients throughout every phase of the economic cycle. With such a wealth of specializations, you will have the opportunity to pick the one most suited to you.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity

Responsibilities

- Be accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.
- Provide consultation directly to Salesforce COE leadership and customers around solution options and vendor product selection as needed and work with Salesforce COE and business leadership to develop a strategy for execution of product roadmaps.
- Work with key business stakeholders to budget and prioritize planned and unplanned development and maintenance project engagements.
- Work with Business Analysts and Solution Architects to develop high level understanding of scope and feasibility of technical solutions and also oversee product planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
- Lead all design/development aspects of SDLC for Salesforce projects in partnership with PMO and also head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
- Ensure proper functioning of the Products / Applications and recommend upgrades for them and escalate any issues, risks, and decisions to the COE Leader or other stakeholders as necessary and develop mitigating actions.
- Ensure standards, procedures, and methodologies in the delivery life cycle are followed and review projects or deliverables for completeness of thought and consistency of approach and interface.

Requirements

Qualifications

- 8+ years of total IT experience or relevant industry experience
- 5+ years of Salesforce experience (Sales, Service, Financial clouds)
- Strong understanding of Agile methodology
- Ability to work with product owner, business, functional lead and scrum team to pick up prioritized user-stories from the backlog
- Project experience delivering Salesforce implementations and products
- Experience working with business to elicit requirements and translate those to user-stories
- Experience performing business-demos and getting user-story-acceptance completed by business
- Ability to work collaboratively in a creative, Agile environment and manage agile task assignments
- Prior experience Managing and/or Leading Teams
- Strong Core Consulting skills such as organization and communication both written and verbal
- Bachelor's degree in Computer Engineering, or related IT discipline; or equivalent experience

Preferred

- Salesforce Certified
- Scrum Master Certified
- Prior professional services or federal consulting experience
- Project or Program Management experience
- Client management experience
- Ability to communicate and manage stakeholder expectations
- Added advantage if the resource has proficiency in Arabic

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity