Salon Operations Manager (Luxury Chain of Salons)

Job description / Role

The Operations Manager (OM) leads salon staff towards maximizing sales, productivity and profit goals, while promoting overall salon safety, quality guest services in a harmonious work environment with a wide variety of personality types.

The Operations Manager oversees and contributes to the day-to-day operations of the salons. The OM works closely with and reports directly to the Management team performing all duties as deemed necessary in accordance with the policies and procedures set forth by the Company.

Responsibilities:
- Training, and supervising salon staff and creating work schedules and managing staff shifts.
- Conducting performance evaluations and providing feedback.
- Addressing staff concerns and fosters a positive working environment.
- Make important policy, planning, and strategy decisions.
- Ensuring high levels of customer satisfaction by maintaining service standards.
- Handling customer complaints and resolving issues promptly and building relationships with clients to encourage repeat business.
- Managing the inventory of salon products, equipment and ordering supplies and negotiating with suppliers to get the best deals.
- Ensuring that salon equipment is properly maintained and functional.
- Developing and implementing marketing strategies to attract new clients.
- Promoting salon services and offers with the marketing team.
- Preparing regular reports on salon performance, including financial, staff performance, and customer satisfaction.
- Analyzing business data to identify areas for improvement and growth.

- Possess at least 3-5 years management experience in beauty and wellness industries. (Prior salon/spa experience is preferred)
- Excellent leadership and customer service skills, and a strong understanding of salon management.
- Strong leadership, organizational, and motivational skills.
- Goal oriented and career driven.
- Ability to successfully hire, train and develop a winning team.
- Excellent written and verbal communication skills
- Exceptional customer service and refined people skills
- Ability to work in a fast-paced environment and excellent organizational skills.

About the Company

Onex Beauty Group (OBG) is a leader in the beauty industry with luxurious beauty salons – Maison De Joelle (MDJ) in Al Wakra, MDJ Al Waab, MDJ Doha Festival City, and newly opened MDJ Four Seasons (unisex salon), and Zadie Barber at Four Seasons Hotel in Qatar. As a firmly established company, Onex Beauty Group builds lasting relationships with customers and suppliers by providing the highest level of service.

Onex Beauty Group aims to be the number one retail and distribution company in the region by ensuring a quality level of service as well as maintaining the luxury positioning of our brands. It stands apart in its identity as it’s guaranteed that the products offered are of the finest quality available in the market & conform to the standards set by various governments.

Onex Beauty Group ensures up to date product innovation, market values and implements tools for better customer service along with full-fledged customized support. The employees at Onex Beauty Group are trained to be globally competitive and highly skilled. The company continually strives to improve its skills and service standards and maintain its position as leading beauty service centers, sales and distribution company. We are exclusive distributor of Selvert, Thuya, Innovatis, Framesi, Footlogix, Guam, Previa, Sorali, Kinetics, Arganis, and Kinetics. OBG is expanding its business to end users soon, through our showroom, The Beauty Assist.