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Ref: RP714-8053

Job description / Role

Employment: Full Time

Security Manager - Raffles & Fairmont Doha

Guest Quality and Operational Excellence

- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.

Talent and Culture / Team Communications

- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
- Attend briefings to communicate daily Security meeting as understand what is happening within the hotel.
- Ensure Security team maintains a positive relationship internally and with other departments in the hotel.
- Efficient organization of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
- Assist in the recruitment, development, training and recognition programs of all team members.
- Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
- Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety

- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
- Ensure guest / member satisfaction at all times by assuring safety and service is always the Security's first priority.
- Assist in the development and compliance of all departmental emergency procedures.
- Ensure all potential and actual hazards are reported as well as rectified immediately.
- Assure safety of the persons and the property of all within the premises by fairly applying
- hotel regulations and strictly following existing laws.
- Handle emergency situations with urgency and discretion.

Requirements

Profile

Knowledge and Experience

- Diploma in Security Management.
- Must be a registered Security Officer with PLRD and holds a valid Security License issued by PLRD.
- Certified in First Aid, CPR and AED
- Certified CERT member as per SCDF guidelines.
- Excellent investigative and report writing skills.
- Minimum of 5 years of relevant experience in the hotel industry or work experience in the Military or the Police Force or 5 years' experience as an Assistant Security Manager or Security Manager.

Competencies

- Oral and written fluency in English. Ability to converse in other languages is an advantage.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) will be an advantage.
- Service oriented with an eye for detail.
- Ability to work effectively and contribute in a team.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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