Senior Associate - Support & Engagement

Deliveroo

Doha, Qatar

Posted
Ref: SP779-07

Job description / Role

Employment: Full Time

Purpose of Job:
We’re looking for a talented individual to join our Rider Operations department to manage the team responsible for supporting our growing Rider Fleet. The team is responsible for everything that gets our riders out on the road and is critical to ensuring the fleet has everything they need to succeed in their roles.

Main Responsibilities:
• Development and implementation of robust performance management and reporting processes
• Monitor all rider costs in line with budget
• Rider payment cycle management
• Ensuring that all inbound rider inquiries adhere to SLAs and analyzing all rider inbound inquiries to identify efficiency gains where appropriate
• Creating new initiatives to foster our rider community and improve rider satisfaction
• Plan and manage quarterly rider events
• Oversee the management of our rider microsite
• Management of a comprehensive stock and fleet management system

Requirements

Requirements:
• Experience in working with complex teams and people from a variety of backgrounds/nationalities.
• Exceptional organizational skills and attention to detail.
• Impeccable and stylish written English with an adaptable tone.
• Driven and confident personality, who can keep a cool head in a crisis.
• Ability to communicate effectively and both offer and critique ideas and opinions.
• Entrepreneurial mindset and a willingness to get your hands dirty.
• Strong ability with Microsoft Office, especially Excel, or Google equivalents, and a keen eye for data.
• Fluency in English, Arabic is a plus

Benefits and Diversity
• Annual Holiday Leave
• Work visa
• Medical insurance
• Annual home flight tickets
• Free Deliveroo Plus - Free delivery and access to special offers
• Maternity & Paternity benefits
• End of year parties & regular social events
• An extremely fun team to work alongside!

About the Company

Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 140,000 best-loved restaurants and grocery partners, as well as 150,000 riders to provide the best food delivery experience in the world.

Deliveroo is headquartered in London, with around 3,500 employees in offices around the globe.

Deliveroo operates in nearly 800 locations across 11 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, United Arab Emirates, Kuwait and the United Kingdom.