Senior Field Service Engineer

Job description / Role

At ABB, we help industries outrun - leaner and cleaner.

Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:
Project manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: onsite

This role is contributing to the PAEN-Qatar. Main stakeholders are PAEN.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Our team dynamics

You will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications

• You are a graduate engineer in electrical, electronic, or instrumentation engineering.
• You have a minimum of 8 years as senior field services engineer with experience in system and solutions 800xA with IEC61850, AC800M, PMS/ELICS/EMCS, engineering, documentation, testing, and commissioning experience in the oil and gas industry.
• You are an analytical thinker, self-starter, resilient, and highly adaptable - in line with ABB's latest advanced service.
• You have skillset in industrial communication protocols like IEC104, Modbus-RTU & TCP, OPC, IEC61131.
• You have experience in industrial networking, network switch configuration.
• Experience with ICS cybersecurity competence is an added advantage.

What's in it for you?

We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run what runs the world.

More about us

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences, and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry, we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

We value people from different backgrounds. Could this be your story? Apply today.