Senior Lounge Attendant Front of House

Qatar Airways

Qatar

Ref: GP388-1347

Job description / Role

Employment: Full Time

Thailand Recruitment Event - Senior Lounge Attendant Front of House

Qatar Airways will be conducting an Interview Event in the Thailand this October 2016 for the role of Senior Lounge Attendant Front of House (FOH).

The Senior Lounge Attendant Front of House is responsible for ensuring that all customers are offered the highest level of hospitality during their travel experience at Hamad International Airport (HIA) . The role is assigned within the different Hub Lounges in HIA. In this role, you will ensure that company standards are maintained with regards to handling of customers, grooming procedures, time keeping and training. You will assist the Duty Supervisor in HIA Lounge to organize resources effectively and coordinate necessary activities efficiently to create a productive and risk free operations.

You will establish and utilise a professional working relationship in all areas of communication and public relations within HIA Lounges especially in Front of House. You will meet, greet, assist and extend necessary courtesy to Premium customers align with the company standards. You will provide information and guidance to the customers on flight schedules and airline formalities. You will attend to the customer needs and brief them about lounge facilities. procedures for boarding and facilities available in the Lounges. You will offer maximum attention and care to customers who requires special handling, customers on delayed flights and denied boarding situations. You will monitor usage and conditions of all items at the lounge for requirements, maintenance and changes to ensure that the facilities are up to the standards. You will report faults directly to the Department concerned.

In addition, you will ensure appropriate administrative records are maintained by keeping documentation and relevant paperwork updated. You will comply with corporate and department policies, procedures and standard operating procedures.

Requirements

You have Trade/Vocational qualification with minimum of 3 years of job related experience in 5-star Hotels/Lounges. You have experience in hospitality specifically in Front of House management and operations.

You have high level of versatility and able to adapt to varied needs of the customers and operations. You have genuine service/people focused attitude and understanding of needs of multi-cultural working environment. You demonstrate at all times the importance of upholding the highest personal and professional standard and have positive and passionate attitude towards the customers. You are a team player with a positive outlook and a keen eye for details. You have well-developed social skills, able to handle all type of people and situation and have high level of versatility and flexibility to meet the varied needs and expectations of customers.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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