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Senior Manager Digital Care

Ooredoo Group

Doha, Qatar

Ref: OP853-355

Job description / Role

Employment: Full Time

About Ooredoo:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Ooredoo's Consumer business unit is a critical part of the company's first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Consumer Commercial division is responsible for the generation and management of all Consumer initiatives across all product and business lines for the organisation. This division is responsible for minimizing churn, maximizing acquisitions, retention and spend of Ooredoo's customers through effective management and direction of the overall B2C product management (Prepaid, Postpaid, Fixed etc.), Product development & Sales efforts.

About the Role:

This role is responsible for supporting the digital transformation strategy of Ooredoo through aligning strategy and business objectives around new mobile initiatives. The role is also responsible for App development and building business cases and contribute in the delivery of compelling digital experiences as well as digital campaigns.

About You:

You should have at least

- 10 experience in a similar role.
- Experience in technological environments, either coming from experience in big techs or strategic consulting.
- Good understanding of the Agile Scrum development process as well as DevOps


Minimum Qualifications:

- Bachelor's Degree in Business Administration or Marketing or Engineering

Note: you will be required to attach the following:

- Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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