Job closed
Ref: GP735-284
Job description / Role
You will be responsible for performing Merchants operations with entities that have signed a contract with the Group. The incumbent will perform Merchant operations activities in compliance with set controls and procedures and regulatory requirements.
Role Description:
• Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.
• Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations.
• Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Maintain relationships in accordance with set SLA agreements.
• Responsible for performing Merchants activities in accordance with set payment processing methods and other procedures.
• Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/ MC requirements.
• Ensure that all processing exceptions are identified and inform the Supervisor Merchants for further action.
• Maintain the relationship with third party processors in accordance with set communication protocols.
• Liaise with QNB Merchants clients/merchants to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions.
• E-commerce merchants file payment processing assures on daily basis that all files are loaded to acquiring relevant system.
• P.O.S transactions file processing into merchant relevant systems, on daily basis verifying whatever transactions recorded into the bank host.
• Preparing/Reformatting MICROS and AMEX cards files by using merchant dedicated bank system and assure the daily process is accords.
• Creating merchant electronic statement certificates and forwards it to secure merchant email id.
• Daily evolvement to various bank merchant systems (base24, prime, oracle, MIGS, Cyber Source, MICROS, terminal management system, and oracle) configuration as part to whatever assigned by unit head as daily task list.
• Investigating and solving merchant’s reversal, debit, refund, disputed bank account entries.
• Handling merchants’ phone calls and visits, by answering their questions regarding POS machines problems or conveying those to concerned parties for support.
• Support International Branches and subsidiaries
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Requirements
• Bachelor's Degree in Marketing, Accounting or Finance or IT.
• Minimum of 4-5 years of experience in the Merchant Services industry.
• Experience with multiple POS systems.
• Good oral and written communication skills in English and Arabic (preferred).
• Possesses problem solving/ decision making skills.
• Good adaptability to multinational environment, with wide exposure to various cultures and customs.
• Evident and proven ability to provide superior customer service.
• Knowledge of industry technology and international branch structure.
• Knowledge of rules and regulations of card business.
• Customer Relationship Management (CRM) skills.
About the Company
QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.