Senior Resource Manager

Job description / Role

Senior resource manager

Would you like to utilise company resources to develop and implement strategic solutions?
Would you like to take ownership of building our customer base?
Join our Industrial and Energy Technology Team!

Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our engineering processes.

Build relationships that make a difference

The primary responsibility of the senior resource manager focuses on developing competitive strategies to effectively hire, retain, develop, train, and assign skilled field service engineers based on customer requirements, all within our Industrial Energy Technology services business (IET). The senior resource manager will work closely with service managers, the outage excellence team, assignment planners, regional teams, centers of excellence, HR and recruitment teams to accomplish these objectives.

As a senior resource manager, you will be responsible for:

• Attending weekly, daily, and monthly review calls with the extended team (planners, service managers, outage excellence, etc.) to support outage planning, ensure the timely fulfilment of resources on the required work scopes and establish a one-year plan for his/her team.
• Managing closely his/her team of field engineers, solving individual and team issues on time, all per company policies and procedures.
• Verifying field service engineersu2019 readiness for execution of assigned tasks.
• Ensuring the right skills and necessary knowledge for the regional resource pool is maintained to support industry standards and customer requests.
• Maximising field service engineer utilisation and their assigned hours to achieve and exceed the annual planned target.
• Minimising bench-time cost and establishing contingency planning for the team to drive effective utilisation.
• Complying with field policies and procedures while ensuring adoption of the same with his/her team.
• Coordinating and facilitating career path planning and progression of his/her field service engineers.
• Assigning training programs to meet regional demand and developing the teamu2019s technical capabilities (multi-skilling).
• Collaborating with immigration and execution teams to ensure successful site mobilisations, logistics support and timely fulfilment of customer needs (visas, gate pass readiness, site training, etc.).
• Building a strong health and safety culture in line with company policies and standards.
• Encouraging the adoption of the companyu2019s core values and inclusive culture while promoting the expected behaviours based on collaboration, inclusivity, transparency, and care.
• Driving data integrity of the companyu2019s IT tools (Salesforce database, FAP, Workday, etc.).

Fuel your passion

To be successful in this role, you will:

• Have a bacheloru2019s engineering degree with a minimum of 8 to 10 years of industry experience.
• Have hands-on resource management role or project management experience, or operations management (site leadership experience is a preference).
• Have industry certifications in project management, HR, or technical disciplines is desired.
• Have technical knowledge on gas turbine and/or rotating equipment (preferable). Have oil & gas and power/energy industry experience.
• Be able to exercise excellent service skills to support internal stakeholders and customer needs.
• Have people leadership expertise and possess problem-solving techniques.
• Be efficient in time management skills.
• Have a track record of planning skills and project management.
• Have good interpersonal skills: ability to work with all levels of employees.
• Be able to work under pressure.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionised energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and related programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward u2013 making it safer, cleaner and more efficient for people and the planet.

Join us: Are you seeking an opportunity to make a real difference?