Senior Technical Specialist

Job description / Role

At ABB, we help industries outrun - leaner and cleaner.

Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Project manager, PAEN

Your role and responsibilities

In this role, you will be working as a senior technical specialist - Advant systems (AC450 and AC800M/AC800M HI) along with hands-on experience in 800xA and AC800M series controllers. You will be responsible to execute medium and complex services jobs and migration projects while following ABB standard processes, quality standards, and safety guidelines. Delivering excellent customer service to satisfy customers. Proactively communicating with both customer and ABB sales teams ensuring customer needs are understood and business opportunities utilized for penetration and expansion.

The work model for the role is onsite.

This role is contributing to Process Automation Energy Industries Division in Doha, Qatar.

You will be mainly accountable for:

• Perform medium to high complex service tasks in Advant system like installation, commissioning, maintenance, upgrades, retrofits, and repair independently; identify technical problems and perform analysis through remote or on-site activity across service categories (installation and commissioning, maintenance, extensions, replacements, upgrades, retrofit, end of life service etc.).
• Perform simple to medium service tasks in AC800M system including installation, commissioning, maintenance, and problem analysis through remote or on-site activity in similar service categories.
• Ensure customer satisfaction by executing service work according to customer order and expectation, create and maintain good relationships with customers, understand their needs, identify new sales opportunities and influence clients regarding the complete service portfolio.
• Prepare documents and reports for customer signature, report work done in a timely manner and follow up when needed, create standards or job durations.
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities, prepare standard lists for ease of work.
• Proactively identify potential equipment failures and corrective actions, troubleshoot complex failures and recommend solutions to prevent recurrence.
• Proactively identify suggestions for product, quality and customer service improvement and discuss them with management.
• Actively ensure high HSE standards, work to eliminate unsafe practices and incidents, consistently apply functional processes considering links to other teams.

Our team dynamics

You will join a dynamic, talented, high performing, dedicated team, where you will be able to thrive.

Qualifications for the role

• Hands-on experience in AC800M/AC800M HI library-based application development - project and commissioning is essential.
• Bachelor's degree in electrical or equivalent engineering stream. Instrumentation or control.
• Minimum 10 years of experience on projects and/or services of Advant (AC450) preferably in oil & gas or power & water industry for DCS, ESD and F&G systems.
• Hands-on experience in System 800xA and Advant (both hardware and software) system installed base maintenance and support is essential.
• Hands-on experience in industrial networking, network switch configuration and firewalls.
• Hands-on experience in system installation, system configuration and cyber security for 800xA system.
• Excellent written and verbal communication skills with the ability to influence both internally and externally.

What's in it for you?

We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run what runs the world.

More about us

ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry, we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector.

Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

We value people from different backgrounds. Could this be your story? Apply today.