Senior Ticketing Agent

Qatar Airways

Qatar

Ref: GP388-1558

Job description / Role

Employment: Full Time

Senior Ticketing Agent - Qatar Airways - Doha

Qatar Airways is looking for Senior Ticketing Agents within the Doha Sales team to be based in one of our branches in Qatar.

In this role your core responsibilities include creating reservations, quoting fares and issuing of tickets. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.

Requirements

To be successful in this role, you will need a relevant Tertiary, Trade or Vocational qualification with at least 3 years experience having worked in a Customer service role in an Airline, Travel, Hospitality or Hotel. Reservations and ticketing knowledge and the ability to communicate in written and spoken clear English language is an advantage. You will have good computer and mathematical skills, fair knowledge of world Geography and have relationship building ability.

You must also be required to have knowledge of IATA BSP ticketing and have attended an Airline Basic Tariff course/s.

You are a warm, cheerful, interactive, service-oriented person who can handle pressure and are good at dealing with customers over the phone or in person.

Please be advised this position requires you to work on shift.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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