Service Advisor

talent21

Qatar

Ref: RP265-09

Job description / Role

Employment: Full Time

* The Service adviser provides the best possible quality of service, which ultimately serve to bring in new customers.
* Building strong customer relationship and selling technicians' time.
* They greet and consult customers' service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and up sell services by emphasising value and keeping customers updated on products and services.
* Ensure that customers receive prompt, courteous and effective service.
* Prioritize required services and be prepared to provide options upon request.
* Service the customer's requirements by managing the complete work order or sales transaction processes from customer enquiry through the completion of the customer's invoice
* Ensuring that all identified work is scheduled to be done, or bookings are confirmed for the future.
* Keep customer informed on completion times, services expenses and possible changes.
* Diagnose problems and that the customer's requirements are met.
* Provide back up support for other After Sales team members during period of Absence.
* Comply with company policies and procedures, including the completion of documents and records.

Requirements

Skills set:
* Extensive knowledge of automotive industry and parts
* Excellent communication and organisational skills
* Ability to communicate equally well with mechanics, customers and senior management

Experience:
* Minimum 2 years

Skills:
* Hands on experience in Motorcycle must

About the Company

talent21 was founded in 2010 with a distinguishing vision intended to enable the achievement of the following objectives:

  • Creating value for our clients by placing their interests first.

Assist our clients in acquiring leadership talent through:

  • Outstanding research capabilities and access to global talent pool.
  • Thorough assessment methodology.
  • In depth reference checking.
  • Critical contribution to successful completion of the search by facilitating the final negotiations.

  • Contribute to a potential candidate’s career development by always considering his/her personal interest when assessing his/her suitability for any given position.

talent21 International is one of the leading executive search organizations in the world. Headquartered in India, we have representation in The Americas, Asia Pacific, Europe, Middle East and China. Our global presence allows us to service companies around the world - covering all the major industry sectors.

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