Service Coordinator – Home Appliances & Air Conditioning

Job description / Role

Key Responsibilities

-Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.
-Assign and dispatch technicians promptly based on service needs and availability.
-Create and update job cards in the system for each service request.
-Track service progress and follow up to ensure timely completion.
-Respond to client emails and inquiries in a professional and timely manner.
-Maintain service records and ensure data accuracy in the system.
-Coordinate with the service team to resolve escalations and urgent requests.
-Support overall customer satisfaction by ensuring excellent service delivery.

-Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).
-Strong communication skills (verbal & written).
-Proficiency in MS Office / ERP systems / CRM tools.
-Ability to multitask, prioritize, and handle client queries efficiently.
-Knowledge of appliances and AC servicing will be an advantage.
-Organized, detail-oriented, and customer-focused personality.

About the Company

With over decades of expertise, KBN Group Holding is a leading name in Qatar’s private sector. KBN Group Holding offers an array of opportunities for our customers to prosper and grow.

Using technological advancements and sustainable solutions, we have continued to generate intrinsic value for businesses and increase investment opportunities by providing top-quality business solutions to our clients.