Service Manager (BMS/HVAC Industry)

Michael Page

Qatar

Ref: HP350-2479

Job description / Role

Employment: Full Time

A management level position in HVAC that deals with process from customer relationship development, to the last step of setting up HVAC systems.

Client Details:
A leading multi-national technology and BMS company

Description:
• Manages the operation of business/ branch. Accountable for top and bottom line.
• Acts as the company\'s interface with all customers to ensure that their requirements are met to fullest satisfaction.
• Responsible for ensuring that Standard Operating Procedures are up to date and implemented, ensuring superior quality of output.
• Manages the manpower plan to ensure high productivity of service sales and fulfilment.
• Prepare the annual service plan, to meet service requirements; and presents it for management approval.
• Develops new business for the Services Function as per the company\'s strategic plans (provided by management).

Manages, for the entire business: preventive / breakdown maintenance, safety of handling equipment / infrastructure, and maintenance of associated records - based on:
• Recording and/or analysis of customer complaints;
• Process operations and records associated to maintenance/ calibration/ inspection/ internal quality audit.
• Control & Execute the equipment warranty sold by the Finished Good departments.

Accountable for meeting revenue projections for the entire Services Function:
• Ensures that sales numbers and financial objectives are met
• Manages overhead (less manpower)
• Controls profitability (parts and hours utilization)

• Manages and develops the Services team to meet required targets
• Manages issuing and controlling of ALL technical specifications / product manuals. Required Spare Parts to fulfil service requirement.
• Identifies and selects new sources / suppliers / sub-contractors and evaluates their performance.
• Applies statistical techniques as identified from time to time.
• Identifies / resolves problems relating to the product, process and quality system.
• Identifies and changes process parameters, and disposition of non-conforming products as required.

Job Offer:
30-35 000 QAR+benefits

Requirements

• 10+ years of experience, Diploma/training on HVAC maintenance.
• Training of HVAC machines and products.
• Project management.
• Finance for non finance managers.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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