Service Manager – Home Appliances (Multi-brand)

Job description / Role

About the Role:
We are looking for a Service Delivery Manager – Home Appliances to lead and manage the end-to-end service operations for major home appliance brands such as Samsung, Whirlpool, Ariston, Indesit. The ideal candidate will have hands-on experience with at least one of these brands(LG, Samsung, Whirlpool, Onida, Beko, Ariston, Indesit etc) ensuring high-quality service delivery, timely repairs, and customer satisfaction.

Key Responsibilities:
-Manage daily after-sales service operations for multiple appliance brands.
-Supervise service technicians, assign jobs, and monitor performance.
-Ensure timely completion of installations, repairs, and maintenance.
-Coordinate with brand representatives and distributors for warranty and spare parts.
-Maintain service quality and compliance with brand standards.
-Resolve escalated customer complaints and ensure satisfaction.
-Track and report key service KPIs (TAT, customer feedback, repeat jobs).

-Experience: Minimum 5–8 years in appliance service operations, with experience in at least one major brand (LG / Whirlpool / Samsung / Onida / Beko / Ariston / Indesit).
-Education: Diploma or Degree in Electrical / Electronics / Mechanical Engineering.
-Skills: Strong leadership, customer service, and technical knowledge of appliances.
-Proficiency in MS Office and service tracking systems (CRM/ERP).
-Valid Qatar Driving License preferred.
Why Join Us:
-Opportunity to work across multiple international brands.
-Leadership role in a growing after-sales service division.
-Competitive salary and performance-based benefits.
-Supportive and dynamic work environment.

About the Company

With over decades of expertise, KBN Group Holding is a leading name in Qatar’s private sector. KBN Group Holding offers an array of opportunities for our customers to prosper and grow.

Using technological advancements and sustainable solutions, we have continued to generate intrinsic value for businesses and increase investment opportunities by providing top-quality business solutions to our clients.