Spa Manager

Job description / Role

Summary

Duties and responsibilities related to the spa manager role:

• Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
• Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.
• Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
• Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.
• Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
• Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
• Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
• Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
• Stay current with industry trends, introducing new treatments, wellness technologies, and products to keep the spa competitive.

Qualifications

• Ideally with a university degree or diploma in spa management and/or hospitality/tourism management.
• Minimum 2 years work experience as assistant spa manager.
• Aesthetic qualification in treatments and training will be of great advantage.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.