Spa Receptionist & Recreation Coordinator

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

- Consistently offer professional, friendly and engaging service
- Welcome guests to the Spa and ensure they have a safe and enjoyable experience
- Ensure all guests are registered prior and are aware of the guidelines regarding the use of the facility. treatments and it's offers
- Maintain cleanliness of all types of equipment, public and service areas
- Ensure guest members are aware of all programs and activities available
- Perform spa booking, cashiering function, bid guests' farewell and invite them to come back
- Handling Guest complaints
- Serve as a principal source of information for the team
- Coordinates all important department offer / VIPs / announcements etc.
- Handling schedule of all colleagues in department and ensures the smooth operation of the reception
- Manages department records and guests' records
- Provides all administrative duties as required
- Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers and clean headsets
- Report any equipment that needs servicing
- Follow all safety and sanitation policies

Requirements

Your experience and skills include:

- At least 1-2 years Spa or Hospitality experience
- Service focused personality is essential
- Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanour.
- Computer literacy in Microsoft Office and Opera system
- Ability to work independently and prioritize responsibilities

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.