Spa Supervisor

Job description / Role

Job Description

The Spa Supervisor at Fairmont Doha plays a key role in supporting the Spa & Wellness leadership team in ensuring the smooth day-to-day operation of the spa. This role ensures guests receive a world-class spa experience aligned with the brand's luxurious standards while leading and inspiring a team of wellness professionals in delivering authentic, personalized service.

Key Responsibilities

Guest Experience:

• Welcome and assist guests throughout their spa journey, ensuring a memorable and seamless experience.
• Maintain detailed knowledge of spa treatments, services, and retail offerings to guide guest choices.
• Manage guest feedback, concerns, or special requests with professionalism, empathy, and discretion.

Operational Oversight:

• Oversee daily operations of the spa including therapist and receptionist scheduling, room readiness, and inventory levels.
• Support implementation of standards, procedures, and protocols in line with Fairmont Spa guidelines.
• Ensure cleanliness, maintenance, and ambience of the spa environment meet five-star luxury standards.

Team Leadership:

• Supervise, train, and motivate spa therapists, attendants, and receptionists to ensure high service delivery and operational efficiency.
• Conduct regular briefings and support ongoing development and wellness training for all team members.
• Foster a positive team culture that reflects Fairmont's values of empathy, excellence, and innovation.

Sales & Revenue:

• Promote retail and treatment sales through team coaching and upselling strategies.
• Monitor daily revenues and support the Spa Manager in meeting monthly sales and performance targets.

Health, Safety & Hygiene:

• Ensure adherence to hygiene, health, and safety regulations across all spa areas.
• Support the proper handling of chemicals, equipment, and guest information.

Qualifications

Qualifications & Skills:

• Diploma or certification in Spa Therapy, Wellness, or Hospitality.
• Minimum 2-3 years of experience in a supervisory role within a luxury spa or wellness setting.
• Knowledge of spa booking systems (e.g., Book4Time or similar) and Microsoft Office Suite.
• Exceptional communication skills in English; knowledge of Arabic or other languages is an advantage.
• Strong leadership presence, guest-oriented mindset, and a passion for wellness and holistic experiences.
• Flexibility to work varied hours including weekends and public holidays.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.