Job closed
Ref: NP316-427
Job description / Role
A global luxury brand is looking for 2 Store Managers for Doha.
Client experience:
• Welcome, listen to, understand, shape and satisfy client needs.
• Ensure the client’s satisfaction, even in difficult situations, assuming ultimate responsibility at the point of sale.
• Win the client’s loyalty.
• Energise the team through Floor Management to guarantee an addictive experience for our clients.
• Use the appropriate tools to measure overall satisfaction.
• Analyse the results and propose action plans.
• Provide support to all subordinates in difficult situations with clients.
Sales:
• Collaborate in achieving sales objectives.
• Apply the sales policies and techniques established at the Sephora University.
• Analyse sales and propose action plans.
Operations:
• Apply the policies and procedures according to standards.
• Contribute to the shop’s projection of an excellent image.
• Apply and follow established policies and procedures, ensuring that your SPECIALISTS drive the team to do this.
Business:
• Manage the shop’s P&L.
• Identify and analyse deviations and their causes, and execute action plans together with your Regional Director.
People:
• Participate in Recruitment days prepared by the HR team.
• Evaluate, develop/train, identify talent and obtain the team’s commitment.
• Identify training needs.
• Manage schedules, absences and discipline problems, in addition to handling conflicts.
• Identify potential within the team and propose individual Development Plans.
• Ensure that your SPECIALIST team is involved in all these points.
Requirements
• People and costumer oriented;
• 5 years of experience in retail within MENA region and at least 2 years as Store Manager;
• Leadership skills;
• English is mandatory;
• Arabic is a plus.
• Must be located in Doha.
About the Company
Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.
We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.