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Job description / Role
Objectives: Represents the brand to customers and is responsible for overall store operations. Leads overall store functions, whilst ensuring the deliverance of the highest customer service to maximize sales targets and ensure profitability. Delivers the highest levels of motivation and development of team members and ensures individual and store compliance with all company regulations and procedures.
Main responsibilities:
- Manage order-requisitioning activities to maximize sales resolving any discrepancies
- Responsible for achievement of set sales targets for the store through motivating staff, consistently monitoring figures and thinking of innovative ways to aid in achievement
- Responsible for achievement of all store KPI targets to allow improved efficiencies, operational effectiveness and achieve financial objectives
- Reduce stock loss and maintain costs control throughout the store(s)
- Manage and adhere to set store budgets
- Lead the sales team in order to achieve store operational and financial goals
- Responsible for overall store planning in coordination with the Operations Manager
- Using information technology to record sales figures, for data analysis and forward planning to Operations Manager
- Monitor and achieve set KPI’s including conversion rate, items per receipt, average shipping basket, etc.
- Solve critical concerns raised by customers to ensure complete customer satisfaction and communicating these with staff if required to avoid repetition
- Maintain close and consistent relations with customers for the purpose of customer satisfaction and aiding in retention
- Ensure all staff and managers follow Meet, Greet and Direct customers as and when required
- Ensure staff proactively resolve customers queries/complaints in a timely manner to avoid any customer complaints
- Ensure customer feedback is obtained to improve or provide new ideas for store operations
- Maintain strong connections and relationships with customers and VIP
- Represent the brand and work to promote the store and its products
- Ensure implementation and adherence to store and company operational other policies and procedures. Report issues to Operations Manager as required.
- Liaise with the Operations Manager and Brand Manager in relation to non-commercial aspects such as administrative and operational challenges including stock control, supplier relations etc.
- Prepare management information reports to ensure relevant information is provided as support for operational decision-making processes
- Control and manages stock alongside the Merchandising and Stock Control team, communicating any relevant information to them to act on
- Ensure timely receipt and display of allocated stock to ensure store is up to date and has a positive stock mix available for customers
Reporting to: Operations Manager
Subordinates: 10
Requirements
- Bachelor’s Degree in Business Management or a relevant field
- Minimum of 4 years retail management experience preferably within Music, Video and Gaming retail
Specialist knowledge:
- Administrative
- Brand/Market awareness
- Business Acumen
- Communication (Verbal, Written)
- Computer Literacy
- Decision making and judgment
- Product knowledge
- Problem solving
- Scanning
- Selling techniques
Soft Skills and Personality traits:
- Accuracy
- Analytical Ability
- Attention to detail
- Coaching
- Flexibility
- Independence
- Leadership
- Mentoring
- Personal Motivation
- Pro-activity
- Process Excellence
- Productivity
- Teamwork
- Time Management
Language Fluency: English is essential, Arabic would be an advantage
About the Company
Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.