Store Manager for Vodafone (Qatari National)

Vistas Global

Doha, Qatar

Ref: RP019-78

Job description / Role

Employment: Full Time

Store Manager for Vodafone Qatar (Qatari Nationals)

Role purpose:
This role is responsible to ensure store operate in an efficient and effective manner during all times and supervise the functions of the store to bring the right focus in providing an excellent service to customers

Key Accountabilities:
• Manage the daily operation of a Vodafone Retail Store to provide a highly quality service experience to customers and ensure the achievement of sales targets
• Lead and coach the Retail Store staff to ensure they provide a positive retail experience to customers, and to help them achieve sales targets and objectives.
• Sell Vodafone products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives.
• Coordinate with Sales Promotions for the planning and execution of product launches special offers and announcements so that Retail Store staff are prepared to handle enquiries.
• Maintain high level of inventory and cash controls and prepares daily reconciliation reports for management review and approval.
• Monitor overall performance of the Retail Store against agreed sales targets and service standards.
• Ensure high level of staff engagement & PD discussion throughout the year
• Effective management of churn and retention of customers
• Feedback to management on areas of concern and development
• Drive all special campaigns and programs run within the store to ensure maximum profitability from strategic product
• Ensures that the shop is maintained at high standards to maximize TNPS and mystery shopping results

Key performance indicators:
• Store Targets
• Store P&L
• Store TNPS
• One best way score
• Process & Stock Audits
• Manager Index
• ENPS

Requirements

The role has a high impact on achieving sales, revenue and customer service targets of the company

Cost & Profitability
• Directly impacts the costs and profitability of the shops managed.

Problem Solving
• Independently resolves issues in relation to day to day activities within own team. More complex problems would be resolved in consultation with superior.
• Ensures all issues are reported timely and accurately, and ensure all issues are solved within permitted timeframe.

Planning and Organizing
• Operational level planning and organization is essential to ensure efficient operation and customer service time
• Education/Qualification: Bachelor’s Degree in Business sales or Administration equivalent

Budget owned: NIL
Direct reports: Team in store
Dotted reports: NIL

About the Company

Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate.

The group was founded by Suraj Thampi, an entrepreneur who pioneered the business process outsourcing concept in the Middle East in 1998. Having successfully built and sold three companies previously, Vistas is now his fourth venture in the region. In a short period of time, Vistas has emerged as one of the largest professional service companies in the region, employing over 1,300 people across 5 continents, 8 Offices and 5 Time Zones.

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Store Manager salaries in Qatar

Average monthly compensation
QAR 10,000

Breakdown available for industries, cities and years of experience