Supervisor Transaction Services

Job description / Role

Summary:
The incumbent will be responsible for supervising on a daily basis the activities/ operations of the personnel working under him to ensure timely and accurate processing of all requests pertaining to the department thereby supporting the efforts of the overall department in processing of all requests for the Group’s retail/corporate/Govt. entities in an efficient and timely manner. The incumbent will also assume responsibility for ensuring that personnel responsible for all related operations of the department adhere to the approved policy/ procedures and related processes and for liaising with the respective internal departments.

Essential Duties & Responsibilities by Dimensions:

Shareholder & Financial:
- Ensure complete and accurate processing of all requests received in the department. Ensure daily balancing by remittance officers of the related suspense/transit accounts related to the department and following up on long outstanding transactions that have not yet been cleared to avoid any losses to the Group on account of such transactions.

Customer (Internal & External):
- Supervise the provision of adequate and efficient processing of all transactions services to internal customers (in domestic branches and other departments) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
- Provide inputs to the Manager Transaction Services in the development of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT) with respect to processing of all requests received in the department.

Internal (Processes, Products, Regulatory):
- Ensure the continued adherence by department personnel to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
- Ensure the continued adherence by department personnel to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.
- Ensure reduction in processing errors by staff engaged in remittance related activities through a combination of system controls, supervisory review and established/ approved procedures.
- Review and approve the outward/ inward remittance transactions conducted by the remittance officers that fall within the approval powers delegated to him.
- Ensure the existence of adequate processes/ controls to provide assurance that all remittance requests/ transactions (outward/ inward) received during the day are completely and accurately processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.
- Provide inputs to the Manager-Payments for improving existing processes in order to keep the operating costs as low as possible/ improve efficiency of operations.
- Adhere to the concerned rules for items sent for collection as well as educate staff responsible for processing such transactions of the same.
- Obtain approvals from the relevant business heads, as per the authorities delegated to them, before processing transactions that could result in overdrafts in individual customer accounts.
- Ensure any suspicious transactions identified are timely informed to and discussed with the Head of Corporate & Item Processing for resolution and if required, reported to the Head of AML (reporting to Group Compliance).
- Ensure reduction in processing errors by staff engaged in bulk processing activities through a combination of system controls, supervisory review and established/ approved procedures.
- Adhere to the concerned rules for items sent for collection as well as educate staff responsible for processing such transactions of the same.
- Obtain approvals from the relevant business heads, as per the authorities delegated to them, before processing payments resulting in overdraft.
- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.
- Follow-up with the correspondent banks for any outstanding messages.
- Meet with subordinates on periodic basis and discuss/ resolve their concerns.
- Hold meetings with direct reports and assess their performance as well as department’s overall performance on a regular basis.
- Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team.
- Support International Branches and subsidiaries

Learning & Knowledge:
- Possess good knowledge of SWIFT operations, including but not limited to pertinent legal requirements and SWIFT related advancements.
- Identify related areas for professional development of self and all direct reports, and act to enhance professional development of self and others. Also ensure provision of relevant guidance, direction and training to subordinates to develop and enhance their skills and enable them to shoulder greater responsibilities in future.

Other:
- Ensure high standards of confidentiality to safeguard commercially sensitive information.

Requirements

Education/Experience Requirements:
- University graduate.
- Minimum 6-7 years of experience in banking operations or related experience.

Required Special Skills:
- Good oral and written communication skills in English and Arabic (preferred).
- Superior knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.
- Good knowledge of the collection rules/ regulations including pertinent regulatory directives (including AML related rules/ regulations) and related best practices.
- Knowledge of the remittance rules/ regulations including pertinent regulatory directives (including AML rules/ regulations) and related best practices.
- Experience in client relationship management.
- A background in operation metrics.
- Professional attitude and demeanour.
- Demonstrated ability to lead, train and mentor team members.
- Ability to handle multiple priorities effectively in a deadline-oriented environment.
- Detail oriented with good analytical skills.
- Computer literacy and knowledge in MS Office and banking applications.

Operating Environment/ Location:
- Located in Qatar.

Framework and Boundaries:
- Group’s overall strategic plan.
- Budgetary targets.
- Applicable policies and procedures.
- Relevant regulatory pronouncements of applicable local and/ or international regulators (including AML regulations) and related best practices.
- Delegated and re-delegated authorities as per the delegation of authority structure.

Communications and Working Relationships:
- Departmental heads of Retail Banking, Islamic Banking, Corporate Banking and other related departmental heads.

Function: Transaction Services
- Daily interaction with the Manager Payments
- Centralized help desk function to resolve system related issues.
- Correspondent banks situated in other countries to follow-up on specific remittance transactions, as and when required.

Supervisory Responsibilities:
- Solid Line Reporting :
- Senior Officer Transaction Services
- Officer Transaction Services
- Processor Transaction Services
- Dotted Line Reporting : N/A

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.