Talent & Culture Director

Job description / Role

The Director, Talent & Culture position is responsible for the oversight and management of the property's Talent & Culture Department, and pertains to all areas which support AccorHotels philosophy of creating an environment where each and every member of the team is recognized and feels valued for their contribution.

The Director, Talent & Culture, will lead all elements of the Talent Journey including Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Learning & Development, Talent Management, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Reward & Recognition, Compensation & Benefits, Health & Wellness, Corporate Social Responsibility, Financial Management, and Labour Relations (where applicable) with the objective of providing business support to all departments through collaboration, effective communication and coaching.

The successful candidate will need to be passionate about employee relations and a keen problem solver that can adapt to different demands. Supporting the leadership team via coaching and communicating will be a key time commitment

RESPONSIBILITIES:

Reporting to the General Manager with a dotted line to the Regional Director, Talent & Culture responsibilities and essential job functions include but are not limited to the following:

- Responsible for championing, communicating and executing of the company's Mission, Promise and Values and all programs associated with same.
- Actively participating as a member of the Executive Committee and working closely with all Executive team members in achieving the hotel's goals and objectives.
- Formulates and recommends policies, procedures and standards pertaining to Recruitment & Selection, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with Accor's established guidelines as well as national and industry, laws and customs, and ensuring that they are complied with by all departments
- Providing functional direction and ensuring compliance with all applicable Federal and Provincial legislation including Workers' Compensation, Human Rights, Employment Standards, Labour Relations and keep abreast of all applicable legislation.
- Partner strategically with the Executive team to develop and execute a hotel recruitment strategy for attracting talent to the property and assist them in evaluating departmental hiring requirements based on operational demand and business volumes and implementing the most appropriate hiring solutions
- Create and execute a world class onboarding experience for new Heartists (several hundred colleagues per year)
- Work closely with Housing team on various elements such as - programming, residence policy concerns and tenant infractions
- Responsible for preparing and managing the Talent & Culture Annual Budget including monthly forecast and accrual process in accordance with Accor's guidelines
- Work with the Executive Team to assess the annual learning & development strategies for the hotel. This will include tools for onboarding, training, development and property specific demands. Ensure execution of the plans
- Work with the Executive committee in reviewing and implementing hotel mentoring strategy focused on providing a program throughout the property designed to engage the leadership team in its pursuit of growth; both as individuals and to drive hotel results
- Work closely with the L&D steering committee to determine, access and facilitate leadership workshops and assist with the facilitation of the Leadership Orientation to support the onboarding of leaders to policies and procedures
- Responsible for working with operational department leaders to review all Departmental Job Task Checks list and ensuring that the tools are in place for all departmental training
- Participate in creating an environment of engaged leaders by being an active member of the leadership team. Creating strong inter personal relationships that allow for coaching and guidance that supports both leaders and colleague engagement
- Work closely with the senior leadership team to focus on retention strategies - core of which will be onboarding, L&D and recognition
- Organize annual performance review process in line with Company policies, procedures, and Leadership Competency/Capability Framework;
- Co-ordinate annual Employee Engagement Survey (including survey participation strategy and rollout of results)
- In partnership with the executive committee, assist Departmental Leaders with the development of specific action plans to address issues and concerns and celebrate positive feedback identified in the Employee Engagement surveys
- Lead the annual Talent Review Process and assist Managers in completing talent potential assessments for all leadership talent
- Championing workplace safety programs to ensure regulation compliance, colleague awareness and an accident free workplace
- Participating in bi-weekly leadership meetings and facilitating structure & delivery of quarterly General Staff Meetings in order to ensure open communication
- Recognizing leader and colleague concerns and respond or mediate in a timely fashion.
- Ensure all Company reward and recognition programs are active within the property
- Conduct and lead annual salary/merit review process in keeping with Company policies and procedures
- Represents the Hotel in collective bargaining and contacts with labour organizations and employee representations and negotiating with the Union or in house committee on industrial relations issues;
- Maintain accurate Talent & Culture records within the department
- Ensure exit interviews are completed for all departing colleagues and determine any patterns that can assist with retention
- Support Apprenticeship programs throughout the hotel and be a champion for SWEP programs
- Collaborate with other Directors, Talent & Culture in the Region with regular monthly calls and strategic direction
- Support the Diversity and Inclusion Committee, and all pillars of measurement for success.
- Must be compliant with our COVID-19 policies
- Other duties and travel as required/assigned

Requirements

Qualifications:

- Sense of urgency and the ability to remain positive and prioritize tasks will be required
- Minimum 4 years' experience in managing Human Resources function in a luxury hotel / hospitality industry
- Degree in Business Administration, Human Resources, or related major an asset
- Experience in a high volume, resort environment with significant turnover a strong asset
- Knowledge of local labour law and practices
- Experience working in an Unionized Environment an asset
- Relationship builder who can create collaborative environments. The ability to relate and communicate with a diverse group of individuals
- Excellent planning and organizational skills
- Up-to-date on HR trends and practices in the market.
- Flexible and able to embrace and respond to change effectively
- Highly ethical, responsible & reliable
- Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
- Results orientated with the ability to be flexible and to work well under pressure
- Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
- Ability to analyze data and trends and create strategies for improvement an asse

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Banyan Tree Doha!

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.