Talent & Culture Manager

Job description / Role

Scope and Objectives

This position is responsible for assisting the Director of Talent & Culture in the smooth running of the Talent & Culture function within the hotel ensuring best practice is followed at all times.

Key Interactions

Internally
- All departments

Externally
- Guests
- Visitors
- Unions
- Statutory board representatives
- Recruiters
- Vendors

Primary Responsibilities

Human Resources Management

- Review and update Talent & Culture policies and procedures and other human resources materials
- Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management
- Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process
- Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice
- Prepare and submit periodic Talent & Culture reports to management
- Prepare and issue correspondences relating to the Talent & Culture department
- Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations
- Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of Talent & Culture
- Oversee the organization and execution of employees' social, athletic and recreational activities
- Maintain a good working relations with all departments and all professional external contacts

Recruitment

- Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
- Analyze the hotel manpower requirements
- Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures
- Conduct recruitment and exit interviews
- Maintain good working relationships and partnerships with recruitment agencies / sources

Team Management

- Interview, select and recruit direct reports
- Identify and develop team members with potential
- Conduct performance review and manages performance issues that arise within the team
- Constantly monitor team members performance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
- To ensure all employees' benefits are in alignment, remunerated fairly and paid in an accurate and timely manner
- The ability to manage information available in a sensitive and confidential manner
- The ability to engage a diversified and multi-nationality workforce, helping employees to be accustom to the local culture

Requirements

Knowledge and Experience

- Bachelor's Degree in Human Resources Management / Hotel Management
- Minimum 3 years of Human Resources Management experience
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint

Competencies

- Strong leadership, interpersonal and negotiation skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.