Ref: GP219-284

Job description / Role

Employment: Full Time

- Oversees execution of service deliveries, track & document the progress
- Forecast, Plan to Ensure timely availability of resources required to deliver the project/service deliverables.
- Conduct periodic reviews with assigned team to evaluate the opportunities, challenges and recommend improvements.
- Conduct periodic meetings, customer survey with customer/s to evaluate customer satisfaction and recommend ways of improvements
- Ensure timely closure of assigned service calls & escalations
- Conduct Periodic tool box check - Technical skill assessment and training recommendations
- Ensure & Keep check on healthy service practices, including avoidance of abuse in usage/issuance of consumables/spares/stand by arrangements.
- Forecast minimum stock level to assure the smooth delivery of the services compliance on SLA/Project commitments.
- Ensure timely submitting of all periodic reports and invoicing as per agreed SLA/KPIs.
- Conduct audit checks regarding time management and First time fix, Repeat Call Time, usage of parts per call, under/over usage of devices, assignment of roles & responsibilities to assigned teams, Stock Control etc., Identifies area of improvement and investigates thru transactional history checking and gather the necessary documents for audit checking.
- Ensures adherence to health and safety and report any deviation if occurred while performing any Stock Control activities in the outlets.

Requirements

Requirements
- Bachelor's Degree preferred
- 03 year Diploma in Electronics/ IT is mandatory
- 3-5 years of experience in similar capacity working in the office equipment/IT industry
- Preferably with GCC Experience, Market knowledge within the same industry
- Experience in Troubleshooting, Project management
- Exposure in advance networking, Printing solutions

About the Company

The Ali Bin Ali Group is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.

Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.

As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships. But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.

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