Technical Account Manager

Job description / Role

At ABB, we help industries outrun - leaner and cleaner.

Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:
Local Division Marketing & Sales Manager, QA Cluster

Your role and responsibilities:

In this role, you will be responsible for sales of products, systems, and services within a designated Dukhan Industrial City (DIC) and offshore in accordance with strategy. Build long-term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities.

The technical account manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The technical account manager ensures the customer receives exceptional service that exceeds their expectations.

The work model for this role: onsite

This role contributes to the Process Automation Business Area based in Doha, Qatar.

You will be mainly accountable for:

• Customer support & relationship management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction.
• Collaboration & coordination: Work closely with internal teams and account managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles.
• Service delivery & performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.
• Sales & value expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.

Qualifications for the role:

• Educational: Graduate in electrical or automation engineering (preferably electrical automation).
• Experience and process automation industry background: Over 8 years of experience in process automation or the oil and gas industry onshore and offshore for process automation, including 5+ years in technical account management, technical lead, or engineering/service lead roles in the process automation business is a must-have. Candidates currently working in sales manager roles with previous experience as technical lead or engineering/service lead in process automation can be considered.
• Technical process automation expertise: Strong hands-on technical experience with DCS, safety systems (ESD/FGS), SCADA/RTU, PMS/ELICS is a must-have along with ABB or other OEM systems; deep knowledge of ABB solutions including legacy systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and instrumentation.
• Skills & communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.
• ABB product knowledge: Familiarity with ABB Energy Industries' offerings in other process industries is preferred.

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