Technical Support Administrator

Job description / Role

• To support the engineering activities through administrative responsibilities.
• To work as part of the Technical Services department, contributing to the achievement of Company objectives.
• To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations.
• Taking photos and preparing the MQD before machines despatched
• Download damage photos and organise onto the H Drive ready to prepare Damage Notifications
• Filing all Machine Documents correctly and in a timely manner
• Preparing all supporting documents and attaching to delivery notes before despatch
• Sorting/checking DN & CN before sending to office
• Updating overtime excel sheet on weekly basis
• Maintain records covering workshop equipment and vehicle servicing.
• Make sure all Fire Extinguishers are in date and inspected
• Archive all files accordingly
• Supporting Service Coordinator during busy periods and when on leave
• Updating of notice boards
• Running reports on L Vis
• Recover warranty claims from manufacturers
• Provide TPC certificates on request
• Be an ambassador for quality health and safety including the well-being of customer where required

Requirements

• Proficient in Spoken & Written English
• IT literate with detailed knowledge of Excel, Word
• Team Player
• Motivated and Driven

DESIRABLE
• Strong operational organisational skills

About the Company

Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe's largest powered access rental company, Lavendon Group plc.

At Rapid, we offer wide range of MEWP's (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications.

• Steel Erection and construction
• Lighting and electromechanical maintenance
• Industrial and building maintenance
• Signage and Events
• Outside Broadcasting
• Telecommunications maintenance
• Facilities Management
• Airport, Ship and Highway Maintenance

As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy 'Your success is ours'.