Technical Writer

Job description / Role

- To support the Service Delivery Operations and Maintenance (O&M) Department to review, update, and manage the changes of
O&M Employer's Requirements, SDD technical documentation, and performance regimes. The Technical Writer will be
responsible to create and maintain high-quality documentation that meets SDD needs.
- To collect, organize, and categorize lessons learned from SDD and other stakeholders and translate complex technical
information into clear, accurate, and comprehensive O&M Employers requirements and related SDD Documentation.
- To guide the enhancement and optimization of O&M Employers' requirements and SDD documentation and ensure
compliance with industry standards, best practices, and the highest levels of performance and safety.
- To create effective technical documentation for the SDD Operation and Maintenance Department.
- To gather information and plan the revision of technical documentation from relevant stakeholders.
- To specify, develop, and implement the content in the Employer's requirements.
- To distribute and obtain approval from relevant stakeholders for the updated Employer requirements.
- Ensure all documentation is clear, concise, and tailored to the needs of stakeholders.
- Organize workshops with relevant stakeholders to collect, and categorize lessons learned and implement relevant technical
changes to the ERs.
- Regularly update and manage changes to current Employer's Requirements (ER) and performance regimes to reflect the
latest standards and practices.
- Track and document changes to ERs throughout the project lifecycle.
- Ensure all changes are accurately reflected in the documentation and communicated to relevant stakeholders.
- Ensure all relevant information and responsibilities are communicated and documented.
- Engage with the market to identify and incorporate the latest best practices in railway maintenance.
- Ensure documentation reflects current industry standards and innovation.
- Work closely with subject matter experts to gather information and understand the technical aspects of railway maintenance.
- Collaborate with cross-functional teams, including engineering, project management, and customer support, to ensure
accurate and up-to-date documentation.
- Organize and manage documentation repositories, ensuring all documents are version-controlled and easily accessible.
- Maintain and update existing documentation to reflect project updates, new features, and user feedback.
- Develop and maintain documentation standards and templates to ensure consistency across all documentation.
- Stay up to date with industry best practices and incorporate them into the documentation process.
- Identify and implement strategies to maximize system safety, reliability, availability, and maintainability.
- Ensure adherence to all relevant safety regulations and industry standards, conducting risk assessments and audits as
necessary, implementing best practices in risk assessment and hazard analysis.
- Coordinate with project managers, system engineers, and other stakeholders to align System design with the overall project
objectives and regulatory bodies.
- Collaborate with clients, contractors, and regulatory bodies to align project objectives and deliverables.
- Understand the Service Provider Contract, General Maintenance Work Requirements, KPRs, and maintenance-related
requirements to comply with and maintain the Operational Safety Certification.
- Complies with all Qatar Rail CMS Policies and Standard Processes and Procedures.
- Support the development and implementation of workstreams for planning, development, and implementation of policy and
procedures for: minimizing life cycle maintenance costs, maximizing availability of systems and facilities, maximizing
reliability, and providing protection for employees, facilities, equipment, and parts.
- Coordinate internal workshops and meetings with other discipline experts to ensure consistency of technical processes and
procedures.
- Support the assessment of the maintenance strategies for future extensions.
- Perform and carry out other duties as instructed/directed by the Line Manager.
- Meet Key Performance Indicators according to targets agreed with the Line Manager and provides reports on time.

- The job holder will be accountable for the delivery and approval of the O&M Employer's Requirements, SDD technical
documentation, and performance regimes according to the Project’s milestones and ensure high-quality documentation
meets SDD O&M needs.
- Senior management, PDD projects, Procurement, Legal, Contracts and Commercial, PDD TID, and all consultants and
outsource contractor’s management teams.
- Service Provider, Maintenance Contractors, MOI, MOT, and other ministries and stakeholders as required.
- Master’s or bachelor’s degree in Electrical or Mechanical Engineering or related discipline. Membership in relevant
professional engineering associations is desirable but not limited.
- 15+ years in the rail industry, with a focus on metro and tram systems.
- Strong background in technical writing with excellent communication skills. Preferably in the railways industry.
- Proven track record in preparing employers' requirements with operation and maintenance experience in the railways
industry.
- Knowledge of maintenance, construction, and design for metro systems.
- In-depth knowledge of rail safety standards and industry regulations.
- Experience with rail-specific technologies, including rolling stock, signaling, and communication systems.
- Working knowledge of maintenance and depot operations.
- Thorough understanding of rail systems basics such as driverless trains, signaling systems, traction power supply distribution,
track, control and communication systems, tunnel ventilation system, and E&M systems, their functions, and maintenance.
- Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high
workloads.
- Ability to multi-task and analyze situations promptly and without bias to determine the proper course of action or alternatives
without jeopardizing safety, quality, and the committed performance targets.
- Thorough understanding of all aspects of safety issues related to railway operations.
- Ability to translate complex technical information into clear, accurate, and comprehensive as possible documentation.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to manage multiple stakeholders effectively.
- Be able to communicate, lead, and influence.
- Be able to effectively lead and chair meetings.
- Be able to work with teams.
- Be cordial and professional.
- Be innovative.

About the Company

Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems.