Tenant Relations Manager

Job description / Role

Tenant Relations Manager - Doha Festival City (Mall) - Al Futtaim Group Real Estate - Doha, Qatar

The Tenant Relations Manager will be the primary contact and spokesperson within Doha Festival City Mall for all the tenants, and will be responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook. Apart from this, the incumbent would administer 'Tenant Issue and Complaints Resolution' process.

Reporting to the Assistant General Mall Manager, the Tenant Relations Manager will manage 2 Tenant Coordinators and be responsible for managing a portfolio of tenants during their tenancy. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff. This role will be based out of Doha Festival City in Doha, Qatar.

Requirements

The chosen candidate must be prepared to spend considerable time mobile within the mall and willing to work beyond office hours. They need to be degree educated with a minimum of 4 years of experience in a similar role.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.