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Job description / Role
Reporting to: Learning and Development Manager
Key purpose:
The purpose this position is to deliver technical and non-technical training to metro system, internal customers within the transport portfolio and external customers. Also they are to act as verifiers of the competence management system for metro, and other areas of the transport portfolios as required.
Structure and reporting relationship:
This role sits with the SAE team, reporting to Learning & Development Manager.
Key accountabilities
Operational Excellence
• Identify learning needs for the staff of the metro and wider transport portfolio as required
• Establish training frameworks and delivery plans for metro and wider transport staff
• Design and deliver training to learners including but not limited to: standard operating procedures, safety procedures and instructions, technical training, emergency/degraded work procedures, customer service, management/supervisory training and other integrated management system (IMS) or developmental related training
• Provide effective and well managed learner centred adult training to satisfy the needs of internal and external customers
• Analyse and identify learnings need of staff of metro and wider transport portfolio
• Provide detailed individualised feedback on learner progress and achievement in accordance with organisational requirements on conclusion of any/or delivered training
• Analyse feedback to evaluate customers and learners’ comments and provide reports to capture evaluation and provide any necessary changes / updates to courses
• Keep up own safety competence requirement within own area of expertise
• Review and analyse training documentation at regular intervals and provide suggested changes/enhancements to develop documentation for future needs
• Act as an assessor of the CMS and provide judgement on employee’s competence, training needs and future development in line with organisational requirements
• Provide lead assessor role for assessors within same occupational sphere
• Act as verifier of the CMS within own technical competency and wider transport portfolio as required
• Arrange, conduct and lead standardisation meeting with CMS assessors within own occupational expertise area as required
• Formulate detailed reports gathered from standardisation meetings and present to lead verifier and learning & development manager to influence future requirements for assessment and verification
• Identify and undertake opportunities for self-development in line with own continual professional development plan
• Support the development of training and the business
• Carry out any other duties or reasonable requests to support the needs of the wider transport portfolio, SAE and other areas of the business or CPD
People and Culture
• Perform and carry out other duties as instructed / directed by the Learning & Development Manager
HSQE
• Consistently demonstrate the required behaviours of the IMS ownership framework
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions
• To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties
Requirements
• Ideally a degree holder in any discipline
• Professionally qualified with membership of a recognised professional institution
• Ideally holder of recognised qualification in adult education or equivalent
• Ideally holder of internationally recognised qualification in management
Essential technical and professional skills and knowledge
• Excellent interpersonal and communication skills
• Mature, detail-minded, self-motivated and responsible
• Proactive and multi-tasked and able to work under pressure to meet deadlines
• Proficient in MS Office
• Be a team player and work closely with the team members
• Fluency in spoken and written English
• Fluent Arabic Speaker
Essential experiences
• Ideally a minimum of 3 years of work experience in a railway, metro system or engineering environment plus 2 years of training experience
• Ideally a minimum of 2 years of experience within a training environment
• Working knowledge of railway operations, engineering and maintenance and associated activities
• Understanding of the safety issues related to railway operations and maintenance
Scope and Complexity
• Role will be responsible for meeting departmental objectives and for balancing resources or optimizing approaches, practices and systems in order to maximize outcomes
• Jobs carrying out complex day-to-day activity, e.g. account management, campaign
• management, and first line management
• Decisions made in accordance with established guidelines, and may impact the team's deliverables
• Supervision of small teams on short term assignments predominantly under set guidelines and standards
Safety Critical Competencies
• Ensure that the training provided to trainees includes all safety aspects and fully complies with organisation’s health and safety policies, standards and procedures;
• Ensure that the training courses are delivered safely and courses are properly evaluated and assessed;
• Responsible for the verification and/or assessment within the Competence Management System and other qualification frameworks as applicable;
• Practical training or the supervision of practical training in any of the tasks defined as safety critical
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.