Training Officer

Job description / Role

Training Officer - Qatar Airways - Doha

Training Officer will work closely with the Training Manager to develop and execute service excellence training to our Ground Services team members. He/ she will analyses the passenger journey across the airport terminal, create standards and best practice for each customer touch point and develop training plans to ensure all staff are trained to deliver 5 star services experience.

Specific Accountability:
- Designs and develops interactive training in various formats.
- Determines instructional methods such as individual training, group instruction, lectures, demonstrations, meetings and workshops
- Designs, develops and produces training materials and aids, including multi-media tools
- PowerPoint presentations, facilitator/participant workbooks, manuals, brochures, job aids, and posters.
- Recommends training / re-training in response to operational and service failures.
- Delivers training passionately in a way which excites motivates and engages team members to deliver a memorable passenger experiences.
- Drives actively and supports departmental trainers to guarantee a consistent delivery of service excellence
- Assist management in the development of a learning environment and disciplined service culture.

Requirements

You must hold a Bachelor degree or equivalent with a minimum of 2 years job related experience in HR, Airline or Hospitality related background.

You should have a passion for delivering 5 star services experience, with excellent interpersonal skills & computer skills including Microsoft Excel, Word and Power Point.

You must be a self starter with the ability to work independently with minimal instructions, must have excellent organisational ability to be able to set priorities, handle multiple responsibilities, meet deadlines, provide creative solutions to our passengers, develop training plans and execute training sessions.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.