Villa Manager

Job description / Role

Position Overview

The Villa Manager oversees the daily operations of a luxury villa, ensuring exceptional guest experiences, smooth property maintenance, and efficient staff coordination. This role requires strong leadership, hospitality expertise, and a hands-on approach to delivering premium service standards.

Key Responsibilities
Guest Experience & Hospitality

• Serve as the main point of contact for all guests before, during, and after their stay.
• Provide personalized guest services, including itinerary planning, concierge services, and local recommendations.
• Ensure the villa is prepared and presented to luxury standards upon guest arrival.
• Handle guest requests, feedback, and complaints promptly and professionally.

Operations & Housekeeping

• Oversee daily villa operations, including housekeeping, laundry, kitchen service, and groundskeeping.
• Conduct regular property inspections to ensure cleanliness, functionality, and safety.
• Implement and maintain standard operating procedures (SOPs).
• Manage inventory of supplies, amenities, and equipment.

Staff Management

• Recruit, train, schedule, and supervise villa staff (housekeepers, butlers, chefs, groundskeepers, etc.).
• Conduct performance evaluations and maintain high service standards.
• Foster a positive, professional, and service-oriented team environment.

Financial & Administrative Duties

• Manage budgets, expenses, invoices, and payroll for villa operations.
• Prepare financial reports and track operational costs.
• Coordinate vendor relationships and oversee sourcing, purchasing, and service contracts.

Maintenance & Property Care

• Oversee preventative maintenance and ensure timely repairs of all villa facilities, systems, and equipment.
• Liaise with contractors, technicians, and external service providers.
• Ensure compliance with health, safety, and security regulations.

Marketing & Reservations (if applicable)

• Assist with villa promotion, listings, and social media content.
• Manage booking platforms, reservations, and guest communication.
• Monitor occupancy and contribute to revenue strategies.

• Minimum of 7 years of experience and 3 years in a position involving management & Supervision.
• Should possess property management or high level hotel management experience.
• European female candidates preferred.

About the Company

A leading company in Qatar.