VIP Operations Agent (Premium Operations)

Job description / Role

Vietnam Recruitment Event - VIP Operations Agent (Premium Operations) - Qatar Airways - Doha

We are looking for Premium Operations Agent with natural flair of delivering unforgettable service to First and Business Class passengers travelling with Qatar Airways at Hamad International Airport. This includes the feeling that the journey has been memorable throughout and be able to constantly and consistently meet / surpass the needs of the passengers.

Airport experienced candidates or candidates having an customer service experience with knowledge of reservation systems are welcome.

Applicants must have warm, cheerful and expressive personality, interactive, service oriented, can handle pressure and can generously be patience with different passengers coming from different walks of life.

Requirements

You must possess Trade or Vocational Qualification or educated to A-Level or equivalent with a minimum of 2 years experience in customer services in an airline/travel industry or other work area with a hospitality focus.

Good knowledge and working experience on ALTEA DCS and AMADEUS systems are added advantages.

A pleasing personality and willingness to work in shifts is essential. Applicants must possess excellent English communication, interpersonal skills and proficiency in computer applications.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.