Waiter / Waitress

Al Mana


Ref: HP129-275

Job description / Role

Employment: Full Time


The main purpose of this position is to actively contribute to the successful achievement of Restaurants goals of High Standard Quality customer service. To provide superior customer service . To ensure facilities are maintained to the standard required.

Main responsibilities:

• Work with team members in restaurant in order to maximize sales and guest satisfaction and to ensure smooth operations
• Identify and act on upselling opportunities to enhance average sales
• Actively use up selling techniques to exceed guest expectations and increase revenue
• Taking guests orders and recommends food and beverage items, and special promotions if available
• Process ordered items into restaurant’s register system accurately and efficiently
• Be familiar with the special dishes and drinks on the menu of season and provides assistance by giving information about the products
• Ensure that continued service is managed during the course of the meal
• Prepare checks that itemize and total meal costs
• Ensure minimum wastage and spoilage
• Follows the correct service procedures and conducts an efficient and courteous service to the guests
• Greets and effectively communicates the restaurant’s philosophy and products to guests
• Present menus to patrons and answer questions about menu items, making recommendations upon request
• Be well versed with the menu and explain how various menu items are prepared, describing ingredients and cooking methods
• Initiate conversation to understand guest’s needs and requirements
• Help guests with any queries they may have surrounding the foods or drinks
• Coordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction
• Sharing information with guests about the status of their orders
• Keep a constant eye on the table to gauge needs to refill them immediately throughout the meal
• Finding out if guests need additional items
• Verifying that guests are satisfied with their orders
• Process sales and payments on the system efficiently and accurately and close transactions courteously
• Request appropriate guest details to feed into the guest database required for sending through brand promotions
• Maintain knowledge of special, top and low-selling dishes and drinks
• Maintain proper condition and cleanliness of dining areas and servicing equipment
• Attends the daily service briefing
• Write guests food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff


Nature and length of previous experience:
• 2 years of experience in the Food and Beverage industry

Specialist knowledge:

• Brand Awareness
• Business Acumen
• Communication (Verbal, Written)
• Computer Literacy
• Product Knowledge
• Selling Techniques
• Customer focus

Soft Skills and Personality traits:

• Accuracy
• Analytical Ability
• Attention to Detail
• Flexibility
• Independence
• Personal Motivation
• Proactivity
• Productivity
• Teamwork
• Time Management

Language Fluency:

• English is essential, Arabic would be an advantage

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

Candidates who applied for this job also applied for:
Waiter/ Waitress
Doha 14 Mar
Waiter / Waitress
Doha 16 Jun
Restaurant Host / Doorman
RTC-1 Employment Services
Doha 27 Feb
Waiter / Waitress
MAYKS HR Consulting
Qatar 17 May
Waiter / Waitress
Al Bait Maeda Al Jadeed Restaurant
UAE 18 Mar
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month