Job closed
Ref: OP632-208
Job description / Role
Runs an efficient and profitable service department through customer retention, cost controls, achievement of objectives, and maintenance of all service records; Plan, coordinate and make recommendation to improve workshop department and staff performance; Forecasts goals and objectives for the department and strives to meet them; Trains, motivates, counsels, and monitor the performance of all service department staff; Assists with annual operating budget for the service department according to NBK standards and submit it for management approval; Maintains reporting systems required by serviced manager; Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys; Strives for harmony and teamwork within the department and with all other departments; Coordinate with the Quality Assurance department to assure implementation of Quality Management System, Environment Management System, hazardous waste disposal, OSHA Right-to-Know and state, and local regulations that affect service operations; Understands and ensures compliance with warranty and policy procedures; Accounts for all documents; ensures that none are missing and all are processed correctly; Facilitates and/or conducts technical training as required with an approval from management; Monitors and follows up on parts orders with the Parts Manager to ensure availability; Establishes and maintains good working relationships with customers to encourage repeat and referral business; Informs repair technicians of time allowances on each repair order, as needed; Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality; Keeps abreast of new equipment and tools available and recommends purchases; Ensures that the passenger vehicles workshop areas are kept clean; Establishes and maintains good working relationships with technical schools to enhance personnel recruitment activities; Prepares pricing guides and maintenance menus for frequent labour operations; Handles customer complaints immediately and according to guidelines.
Requirements
- Bachelors in Mechanical Engineering
- At least 5 years’ experience related experience with Mercedes - Benz experience.
- Knowledge in technical aspects; Time management; MS office
- Mercedes – Benz Warranty standards and procedures
- Auto line software knowledge is an added value
About the Company
“Great vision without great people is irrelevant, a Company’s growth potential is limited by its ability to attract enough of the right people” - James C. Collins in Good to Great.
As talent shortages grow more acute and online platforms are giving employees new mobility while allowing competitors to poach top performers more freely, managing people become a much higher strategic priority.
HR need to help increase revenue and productivity while lowering talent and HR costs to ensure profit margins don\'t get eroded. Companies need to rethink people strategies, HR processes, organizational structures, workplace flexibility and human capital deployment.
To win the war for talent in the new era, deploying the same strategies is a sure way of losing, at JC & Partners we help Companies find total HR solutions that improves the bottom line while our diverse team remove cultural misunderstandings and inefficiencies so you can grow and expand your business more effectively by having the right talent for your business.