Workshop Supervisor

Job description / Role

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

The Workshop Supervisor plays a crucial role in leading a team of productive associates within the workshop to achieve business targets. The primary focus is to control and guide repair and maintenance activities, ensuring maximum productivity and technical efficiency. The role requires balancing the achievement of service revenue targets and maintaining high customer satisfaction through quality workmanship delivered on time. The supervisor will utilize strong people management and technical skills to handle both customer interactions and internal team dynamics, while ensuring compliance with dealership standards. A key element is ensuring the safety and effective utilization of equipment, alongside continuous development and motivation of technicians.

What You Will Do

• Work bays utilisation
  Workshop capacity planning and loading
  Optimising productivity, efficiency, and workshop output
  Reviewing for continuous improvement
  Controlling productive time and allocation
  Administering technicians' time booking and updating in the incentive system
  Controlling and planning carry-over jobs and work in progress
  Ensuring safety and security of associates on the floor
• Dealership standards
  Implementing dealer standards on the workshop floor
  Ensuring 'Fix it Right First Time' and conducting quality inspection
  Effective utilization and maintenance of tools and equipment in the workshop
• Customer satisfaction
  Ensuring a quality job at a competitive price and timely delivery of vehicles
  Informing service advisors of additional repair jobs to ensure necessary repairs
• Training & development
  Motivating associates by providing encouragement and guidance
  Nominating associates for required training courses
  Conducting quality performance development reviews with technicians
  Effective daily and weekly meetings with the technicians team
  Inducting new technicians with standard service and repair processes
• Field technical reports
  Assisting technical support manager with quality inspection check sheets
  Managing product concerns and following the escalation process
  Maintaining service bulletins and workshop manuals
• Employee engagement
  Continuously improving the work environment to motivate technicians

Required Skills to Be Successful

• Leadership and team management
• Compliance and evaluation
• Technical expertise
• Communication skills

What Qualifies You for the Role

• Diploma or Bachelor of Automobile/Mechanical Engineering
• 5 to 7 years of overall experience with an automobile dealership
• Minimum 3 years in service department at supervisor level
• Knowledge of automotive dealer/distributor business processes
• Working knowledge of MS Office
• ERP skills
• Strong people and technical skills

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.