This course is a real-world exposition, based on almost twenty years of actual implementation, on what organizations need to do, to build a customer centric organization that drives service excellence. Upon completion of this course, you will be able to:
Get a solid understanding of what service excellence and customer-centricity are, and why they are important for any organization in general, and yours.
Assess where your organization stands in relation to its ideal customer-centric state.
Clearly understand how you should view customer service across the entire client journey; what targets to set, how and why.
Properly engage employees and clients meaningfully to develop sustained programs; define your strategy and tactical game-plans, to implement.
Learn how to continuously ensure you stay ahead of the curve and either adapt quickly to or create value added client needs.
Who should take this course
CXO, COO, Business Leaders Department Heads & Senior Managers from Operations Customer service, Quality Assurance Customer Experience Customer Engagement Customer Escalation Services Excellence Hoteliers and Many more
Importance of Customer Service Excellence.
Organizational Pillars for Operationalizing Customer Service Excellence Service Excellence Delivery.
Creating Roadmap of Customer Service Excellence.
About Course Provider
KPM offers you a wide portfolio of Learning, Coaching and Networking solutions to suit your budget and specific needs.
“KPM” denotes Key Performance Management which is directed towards the strategic goals of any organisation and few sets of key skills.Our aim is to upgrade and set those key skills that are result oriented and bring organizational excellence by all means.In KPM we provide tailor made practical in-house, open house training programs, conferences and exhibitions solutions with latest industrial & technological trend in today’s competitive business landscape.
Designing, developing and delivering world class networking platform like conferences and tailor-made academic learning programs across all industry sectors including Banking & Finance, Oil & Gas, IT & Mobility, Power & Mining, Leadership & Management are the main USP’s of KPM.
How to enroll?
Provide us with your contact details, course provider will get back to you.