Location
Saudi Arabia, Khobar
Dates
12 - 14 Feb 2017 (3 days)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$800

Course Overview

Keeping your customers happy and continually buying from you should be the aim of every organization. The lifetime value of your customer should be your primary concern.

Who should take this course

  • Any member of staff who has interaction with your customers
  • Sales people
  • Customer care teams
  • Sales and service advisors (phone or face to face)

Accreditation

Certificate

Course content

What Will You Gain From the Course?

  • You will learn the appreciation of the lifetime value of your customers with real figures pertaining to your organization
  • You will understand what customer satisfaction is all about and what the needs and requirements are of your customers
  • You will have techniques and strategies to handle complaints effectively
  • You will know the difference between \"telling\" and \"selling\" with features v benefits
  • You will learn techniques of how to get a WIN outcome with your customers
  • You will have a framework to work with to anticipate your customers needs and to eradicate potential problems and complaints before they even happen
  • You will be able to build up trust and effortless rapport with your customers
  • You will be able to spot sales opportunities a lot quicker and clearer with the help of some proven strategies

About Course Provider

MEIRC SA is the leading provider of human potential development training programs in Saudi Arabia. Since its inception, MEIRC SA contributed in improving immediate and long-term performance of Thousands of Saudi executives, technicians and individuals. It has a proven track and exceptional experience with all leading Saudi companies in different industrial fields. MEIRC SA is dedicated to taking your career and organization to the next level.