Information Technology Infrastructure Library (ITIL)

The ITIL certification scheme provides a modular approach to the ITIL framework and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

• Foundation Level
• Practitioner Level
• Intermediate Level
• Expert Level
• Master Level
• Foundation Level

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Practitioner Level

• The ITIL Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.
• It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM).
• ITIL Practitioner does not replace any of the existing ITIL certifications.
• ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
• Intermediate Level

The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification and provide an industry-recognized certification.

Expert Level

• The ITIL Expert level certification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have achieved a well-rounded, superior knowledge and skills base in ITIL Best Practices.

Master Level

• The ITIL Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace. To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Any individual working in an IT environment who requires a basic understanding of the ITIL framework.

Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof.

Anyone who may have an interest in the subject such as IT Managers, Service Desk staff, Operations staff, Developers.

Anexas Europe

Anexas means 'Attached' in Portuguese and Spanish.

Anexas is a global network of attached professionals and organizations serving the wide spectrum of industries. We operate in 12 countries and have 35 permanent staff and more than 200 professionals working with member firms and partners around the world. Innovative, Daring, Ahead-of-times, Visionary… these are some of the epithets used about Anexas in the media in the past decade because of the fast growth and high customer satisfaction achieved in process excellence and project management services by us.

Anexas is a leading provider of Lean, Six Sigma, Project Management, IT, Balance Score Card, software development, TRIZ, Business Process Management, simulation for process excellence, System Architect, management training and Consulting services to Organizations and individuals belonging to various domains like Manufacturing, Banking, Insurance, Healthcare, Logistics, IT, ITES, Telecommunications, Services to name a few. We customize our training modules and consulting services as per the client needs and ensure they get the highest ROI.

So far we have implemented lean and six sigma and guided more than 120 organizations worldwide in doing process improvement projects. We value our relationship with our clients and are committed to helping them to achieve their business objectives through lean and six sigma performance improvement methodologies.