2nd Level Operations Engineer

Job description / Role

• Handling and monitoring all Zain E- Business Applications: Zain Portal, Selfcare, Corporate,Business Speed, Paymnet applcation, onlineshop,intranet,mobile applcation, Live chat, Zendesk and Zecare
• Build, schedule and monitor jobs to ensure service delivery.
• Troubleshooting and fixing technical problems and incidents.
• Coordinating with other technical departments to implement the Marketing Product Specification Solution
• Providing periodical reports for sales operations and revenue on self-care, Corporate
• Deploy new release and fixes
• Testing and ensure it fulfill customer requirement
• Built tools for reports and KPIs to improve E- Business performance
• Handling Daily Operation Tasks such as customer Issue or system Health check
• Creating SOP’s.
• Agree SLA and meet it with customer.
• Testing and ensure it fulfill customer requirement.
• Handling all technical issues and customer support requests from initiation through to closure
• Managing Zain online-shop, provide daily and monthly report about online sales performance.
• Managing and maintaining Self-care Portal provide daily and monthly report about revenue
• Managing and maintaining Corporate Portal provide daily and monthly report about revenue
• Provide Marketing/business with Ad-hoc/on demand reports
• Follow Process of deployment to Production
• Manage relationships and agreements with contractors, suppliers and partners
• Create automated report
• Managing and maintaining Zain mobile App provide daily and monthly report about revenue
• Dealing with vendors in operational level.

Requirements

• Managing and Support E- Business team to run the operation"
• Support for Solaris OS Installations and Upgradation of online servers from 2.6 to 5.8
• Solaris servers OS Hardening.
• Installation of NIS Master and Slave server, and managing with 700+ UNIX user environment.
• Installation and Support for VERITAS HA/RAC Cluster in Telecom environment.
• Supporting VERITAS Volume manager and Sun Volume managers.
• VERITAS Enterprise Netbackup Support like Installation, Upgradation & migration
• Administration of SAN Switch, Sun Servers and Sun Storages.
• Maintain and Support Sun Libraries and Tape Devices
• Migrating and consolidating application on Solaris 8 SUN SPARC Hardware to Fujitsu SPARC Hardware with Solaris 10 and implementing Zones.
• Project hand over and Training.
• Provide technical assistance and support for oracle databases, SCO-UnixWare, Linux and Novell Netware.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.