Account and Customer Success Manager

Quest Search & Selection

Saudi Arabia

Ref: GP340-2136

Job description / Role

Employment: Full Time

We Are Hiring!

Our well-reputed client is looking for a dedicated Account Manager and Customer Success Manager, to be based in Riyadh, Saudi Arabia. The ideal candidate will be an Arabic speaker, and a key member of the team who plays a critical role in the customer journey by extracting full product value and potential. The nature of the role requires listening to, and understanding customer's needs, proactively supporting in anticipation of those needs, and building strong customer relationships. Your efforts will deliver excellent customer experiences, and directly impact business growth and revenue.

Minimum Requirements:

* Ideally available immediately or with a negotiable notice period
* Fluent Arabic speaker with strong written and verbal skills
* Experience working in a similar position at a SaaS or B2B software company
* Excellent time management skills
* Proven ability to collaborate and build strong relationships with customers, at all levels.
* Strong leadership skills with natural ability to manage teams, priorities and handle numerous complex projects and clients at the same time.
* At least 3 years in a similar role.


Desirable Skills:

* Strong desire to understand the customer, achieve initiatives and solve problems
* Comfortable working in a dead-line driven environment
* Excellent written and oral communication skills
* Goal orientated with a positive attitude towards KPIs and targets
* Analytical and process-oriented mindset
* Active listener with a proactive nature
* Defined prioritization and organizational skills
* Excellent presentation skills
* Active team player, self-motivated to learn, grow and demonstrate intellectual curiosity

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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