Account Manager

Job description / Role

JOB RESPONSIBILITIES:
• To ensure Company services are complying with the customer’s contract terms and quality requirements.
• Deputize & represents Company in customer meetings. Take minutes and to ensure any actions for Company are completed in a timely manner.
• Lead all the projects related to the assigned account.
• Develop a balance score card and ensure company targets where agreed.
• Communicate customers’ requirements, changes, dissatisfaction, or other related information which has impact on the services delivered and/or jeopardizes customer’s service contract, to the Continuous Improvement & Solution Manager.
• Manage the SLA and ensure all rate increases are agreed and implemented in conjunction with Finance.
• Working with Company’s operations to improve the service quality and thus customer’s satisfaction.
• Review & update SLA / SOP's and the quality processes to capture business needs within the organizational vision.
• End to end VAS process to be agreed and costed and managed with the Ops Team.
• Help and manage and participate in the marketing strategy for the department and Company.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop further business opportunities and work streams that generate revenue.
• Attend and manage workshops related to your customers and ensure that the BDM software is actioned promptly to capture opportunities.
• Manage the marketing strategy with your customers issues addressed and where possible to help them with their strategy within the Saudi Market which ultimately generates revenue for Company.
• Work with the appointed marketing company to help manage our strategy going forward that also hits your customers hot spots.
• Work with the ops teams to improve what we do so it meets our customers’ expectations moving forward.
• Manage his accounts so revenue streams can be identified and to use whatever resources internal or external to move his accounts forward with the latest thinking / operational excellence, so we are being proactive.
• Liaise closely with the senior management team to ensure no revenue is lost and to challenge his customers where appropriate.
• Managing customer’s visits to WH’s and ensure that they are managed whilst on our premises.
• Coordinating audit requirements between his customers and warehouse personal.
• Lead required analysis & projects as per his clients / business needs.

Requirements

EDUCATIONAL QUALIFICATION
• Bachelor’s degree.
• Effective use of the English language. Recognized Logistics qualifications

EXPERIENCED REQUIRED
• Min 2 years in customer service & logistic fields.
• Min 2 years in warehousing and transportation operations.
• Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits.
• Arabic Nationals Required/Preferably Saudi Nationals.

TECHNICAL COMPETENCIES
• Microsoft Office suite or similar (mainly Excel, Word, and PowerPoint), emails (e.g. Outlook).
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Strong analytical skills

About the Company

Human Capital House was set up in the year 2013 with a vision to be a progressive talent acquisition partner for organizations within the local and regional market in the Middle East.

As international markets get ever demanding, corporations globally are presented with the challenges of attracting the right talent. Human capital retention and recruitment remain a critical factor to the success of any company. Strategic decision to recruit the right talent is a key issue to organization as wrong candidate selection can potentially be disastrous to their efficiency.

The critical aspect of choosing the right individual with the apt experience and knowledge becomes more crucial as he/she would need to share the ambitions of the employer, while fitting in to the new culture. Human Capital House has both the experience and expertise to help its clients make the right choice of selection. From understanding client requirements, through identifying and assessing the candidates, our systematic approach strives to ensure successful executive recruitment.