Account Manager

Job description / Role

- Own the strategic customer relationship.
- Ensure customer success, by developing programs that increase customer engagement, drive key metrics, and ensure growth and renewal.
- Work with the marketing team to ensure that the clients get the required visibility.
- Build an in-depth understanding of the client’s business, engage and suggest the right solution or product to improve their business through my client.
- Work with the clients to maximize the number of practitioners from the onboarded facility.
- Serve as primary point of escalation when client issues arise, troubleshoot, and ensuring quick resolution.
- Upgrade the clients to the superior level of profile/ product, from the one they current are subscribed.
- Develop and execute on account plans and reviews with management; Share best practices with other teams.
- Provide quantitative/qualitative analysis to internal / external stakeholders for the managed accounts.
- Monitor and understand reasons for churn and take required action to minimize it.

Requirements

- Experience of 2 – 5 years in enterprise/ B2B account or relationship management.
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
- Proven track record in driving results for the customers of the organization.
- Substantial experience in account management and business development would be an added advantage.
- A person who is articulate, organized, detail-oriented, tech savvy and has the ability to multi-task.
- Absolute comfort with travelling within the city and meeting customers as required.
- Proven analytical and creative problem-solving abilities.
- Excellent interpersonal skills shown by ability to collaborate, understand, and empathize with others.
- Knowledge and experience in business process of a SAAS company will be preferred.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.