Account Manager - Saudi National

Job description / Role

JOB PURPOSE:

• Responsible for account management within assigned territory or specific Client(s).
• Account Representative will be responsible for maintaining relationships with current customers as well as generating new business.
• Ensuring that customer objectives & requirement are met and communicate to the organizations management.
• Customer service and value based selling skills a must.• Responsible for the day to day direct interface between customer and the organization

KEY PERFORMANCE INDICATORS:

Financial Targets

• Revenue
• Field Operating Profit (FOP)
• Days Sales Invoicing (DSI)4. Days Sales Outstanding (DSO)

Safety Targets

• Lost Time Incident Rate (LTIR)
• Total Recordable Incident Rate (TRIR)3. Preventable Vehicle Incident Rate (PVIR)

People Management

• Measured in Employee Connect
• Objective setting = 100%3. End of year appraisal = 100%

DUTIES AND RESPONSIBILITIES:

• Follow the organizations Inc.'s business objectives as outlined in the Business Management System (BMS).
• Maintain contacts with established clients and perform sales activities/client follow-up.
• Provide all clients with unsurpassed technical support.
• Evaluate market requirements and competitor capabilities.
• Assist management in budgeting activities including maintaining the business expense budget.
• Evaluate marketability of our new technologies and make recommendations.
• Assist in credit worthiness assessments and collection of any account deemed to be delinquent.
• Prepare sales reports for weekly review by management.
• Contribute to marketing plans and marketing material.
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise.
• Assist in the contract and contract renewals for new work for customers.
• Review Change Orders and invoices, and payment collections.
• Assist in developing the organizations strategic business plan and gather all required data on competition and customer information including (E&P) spending
• Aware and in pursuit of opportunities for account growth and new business.
• Communicates goals and represent their interests to the team.
• Ensure all Commercial processes are processed through TPMS to maximize efficiency of pricing & tendering
• Ensures compliance with the organizations Competence Assurance System.
• Performs duties according to the documented Quality Policy and comply with all requirements of the Quality Management System, Standard Operating Procedures, Work Place Instructions, and HSSE policies.
• Provides regular two-way communication between customer & organization, to provide strong team representation and set proper client expectations.
• Maintain relationship with all key decision makers and understand customer’s buying style and process.• Required to work on a 24 hours call basis.

Requirements

QUALIFICATIONS:

• Bachelor degree in Marketing, Business or related field or Engineering.

REQUIRED EXPERIENCE:

• 5-7 years of experience in the offshore Oil & Gas industry
• Required to meet heavy deadlines.
• Travel may be required up to 75% to other office locations, customer sites, and attending seminars, conferences, etc.

About the Company

Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner, dedicated to ensuring our clients attract and hire better talent faster, all while providing a world-class candidate experience. Many RPO providers think more like outsourcers than recruiters, but we immerse ourselves in your industry, brand and values, and are accountable for driving real business results. Or, as we like to say, WE BECOME YOU.