Airport Services Agent

Job description / Role

Airport Services Agent - Qatar Airways - Abha

As an Airport Services Agent, you will provide an excellent service to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling. You will ensure a total quality service and adhere to safety policies and security standards of the company.

Specific accountabilities include:
- Being visible to ensure that the highest level of service is provided in a professional manner
- Liaising with Check-In, and other related areas for the smooth acceptance of passengers
- Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
- Assisting Duty Officer to handle company materials and records
- Working with GHA for quick processing of hotel and transfer passengers
- Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

Requirements

To be successful in this role, you will need a high school qualification (e.g O level, year 10, minimum compulsory education) combined with a minimum of two years of experience in a similar customer facing role with the airline / travel or hospitality sectors. Prior Airline experience would be a definite advantage along with completion of an IATA or Airline Basic Tariff and Pricing Course. You will need well developed interpersonal skills and require an upbeat and positive attitude to perform well in a very high pressure and demanding environment. Computer literacy is essential.

Fluency in English and Arabic (both written and oral) are required for this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.