Apartment Maintenance Technician

Job description / Role

Location: Medina, OH

About Redwood:

At Redwood Living, Inc. ("Redwood"), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do one thing really well
• Be entrepreneurial
• Serve those you lead
• Deliver more than expected
• Communicate openly and honestly
• Instill family and team spirit
• Demonstrate integrity and authenticity
• Be nice and have fun

Position Overview:

Each Redwood Neighborhood has an Apartment Maintenance Technician whose primary responsibilities involve performing routine and general maintenance on the facilities, buildings, and equipment on site, plus performing certain groundskeeping tasks. Daily responsibilities include utilizing various power tools, completing unit turns, and troubleshooting appliances. An aspect of the Apartment Maintenance Technician role involves customer service and communication with both residents and fellow employees. This role will be expected to act as a Redwood ambassador and always provide a positive employee and resident experience. Service Technicians enter residents’ homes to complete work orders and will be expected to handle repairs and communications in a manner that promotes the best possible experience for residents.

Duties & Responsibilities:

• Maintain and repair facilities, buildings, and grounds as assigned through work orders
• Prepare vacated apartment homes for release quickly and professionally
• Complete minor plumbing, electrical, carpentry, painting, and drywall tasks
• Minor plumbing system repairs (clearing drains, toilet issues, repair or replace water heaters)
• Service kitchen appliances, washers, dryers, and garage issues when necessary
• Emergency maintenance as part of an on-call emergency schedule
• Follow safety standards at all times
• Snow removal
• All other related duties as assigned

Required Qualifications:

• 1 year of general maintenance experience
• Valid driver’s license
• High school diploma or equivalent

Preferred Qualifications:

• HVAC certification
• Exceptional customer service skills
• Apartment maintenance experience
• Ability to operate smartphone, tablet, and computers

Physical Requirements:

• Ability to lift up to 50 pounds frequently, lift up to 100 pounds occasionally
• Ability to push or pull 25 pounds frequently, 50-100 pounds occasionally, with and without a dolly
• Ability to sit, stand, bend, kneel, twist, climb and walk frequently
• This position includes working at heights such as using ladders or step stools as needed

Equal Opportunity Employer Statement:

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.