Application Engineer

Job description / Role

Job purpose

To execute product adaptation activities by preparing technical specifications, validating field performance, and updating documentation. The role also assists sales with technical input, performs field analysis, and contributes to customer training efforts to ensure successful product application and support.

Key accountability areas

Product adaptation and development

• Lead product adaptation projects by gathering requirements, preparing technical specifications, and coordinating with engineering teams.
• Validate product compliance with customer and regulatory requirements.
• Update and maintain technical documentation based on product changes or field insights.

Field analysis and evaluation

• Conduct in-depth analysis of equipment operation and performance in the field.
• Identify and report operational issues, proposing technical improvements or corrective actions.
• Collaborate with engineering teams to address field-related feedback and performance trends.

Sales and pre-sales support

• Support the sales team by analyzing customer specifications and providing technical input.
• Prepare and deliver technical presentations and documentation for customers and stakeholders.
• Participate in technical discussions during bidding or proposal stages to ensure alignment with customer needs.

Customer training and technical enablement

• Lead or support customer training sessions on product functionality, operation, and maintenance.
• Develop training materials and ensure knowledge transfer on technical topics.
• Address customer inquiries and follow up on technical concerns post-training.

Role accountability

HR proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform planned activities to meet operational and development targets according to delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and progress of planned tasks.

Problem-solving:

• Resolve related problems as they arise and escalate any complex operational issues.

Quality:

Ensure quality requirements are met to develop effective quality control and processes including specifications for products, processes, or related activities.

Business process improvements:

• Coordinate well-defined written systems, policies, and procedures, and seek automation opportunities as much as possible.

Compliance:

• Comply with related policy, procedures, and work instructions.

Health, safety, and environment:

• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.

Academic qualification

Bachelor's degree in electrical engineering or any relevant field.

Work experience

2 to 4 years

Technical / functional competencies

• Customer service orientation
• Customer service programs
• Engineering best practices

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.