Job closed
Ref: LP085-1301
Job description / Role
- Determines technical solutions in accordance with product and customer specifications.
- Diagnoses and resolves technical issues (parameters, calibration and quality control).
- Develops and delivers product training to end users as well as supporting field associates (sales and service).
- Attend internal or external meetings related
- Support Channel Partners field associates and customers with clinical expertise.
- Develop and support customer in regards to External Quality Control (RIQAS).
- Ensure Installed Base receives adequate clinical support & support the Channel Partners when needed
- Build long term relationships with the end users in his assigned territory by meeting customer needs
- Expanding the test menu and product portfolio
- Conducting onsite training for the new installations and ensure Installed Base receives adequate clinical support
- Support the implementation of projects on the clinical side.
- Occasionally support customers over the phone
- Works closely with both Service and sales team
Requirements
- B. Sc. degree in Life Sciences, medical Lab
- Diagnostic/ Laboratory experience is a MUST.
- Clinical and commercial driven individual
- Fluent in English & Arabic
- Ability to build excellent relationships with the different stakeholders including end-users, purchasing agents, Distributors.
- Highly agile and flexible as extensive travel is required
- Knowledge of the Saudi Arabia market
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.