Applications Consultant

Job description / Role

Role Summary:
Responsibility for increasing the sales of GE Enterprise Digital Solutions products to the medical community by assisting the Field Sales Representatives with pre-sale and post-sale customer support including on site clinical in-servicing, go-live support, and troubleshooting.

Essential Responsibilities:
Work closely with the field sales organization to clinically support GE Enterprise Digital Solutions products customers in pre-sales and post-sales situations including on site clinical in servicing, go-live support and troubleshooting. Work with the Project Managers and Service Organization team to coordinate training events at the assigned customer installation site. Actively participate in the development of customer training tools and providing input in regards to relevant clinical tools needed for future products and services

Qualifications/Requirements:

Required Qualifications:
- B. Sc. degree in Radiography, or a clinical certificate and more than 7 years of work experience in a clinical environment or similar job, Willingness to travel within your specified geographic region
- Preferred Qualifications:
- B. Sc. degree in Radiography or related field of study
- Product experience in GEHC and/or competition
- Experience in facilitating adult learning
- Experience with PC skills and an understanding of networked environments
- Experience in Technical, Clinical, or Applications in NIC
- Experience interfacing with both internal team members and external customers as part of a solution based service process
- Experience troubleshooting and responding to customer concerns
- Exceptional interpersonal skills
- Exceptional skills as a change agent and process oriented individual

Stress Tolerance:
- Accepting constructive criticism and dealing calmly and effectively with high-stress situations
- This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
- Dependable:
- Being reliable, responsible, dedicated, committed, and fulfilling obligations
- Adaptable/Flexible:
- Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations

High Integrity:
- Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
- Leading & Relating to Others:
- Establishes good relationships with customers and staff
- Builds wide and effective networks of contacts inside and outside the organization
- Relates well to people at all levels
- Manages conflict

Shares Expertise:
- Applies specialist and detailed technical expertise
- Develops job knowledge and expertise through continual professional development
- Shares expertise and knowledge with others
- Uses technology to achieve work objectives
- Demonstrates an understanding of different organizational departments and functions
- Organizing & Executing:
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
- Monitors and maintains quality and productivity
- Works in a systematic, methodical and orderly way
- Consistently achieves project goals
- Takes responsibility for actions, projects and people
- Takes initiative, acts with confidence and works under own direction
- Initiates and generates activity

Communicating:
- Speaks clearly and fluently
- Expresses opinions, information and key points of an argument clearly
- Makes presentations and undertakes public speaking with skill and confidence
- Responds quickly to the needs of an audience and to their reactions and feedback
- Projects credibility

Requirements

Coping with Pressure:
- Works productively in a pressurized environment
- Keeps emotions under control during difficult situations
- Balances the demands of a work life and a personal life
- Maintains a positive outlook at work
- Handles criticism well and learns from it

Supporting & Cooperating:
- Demonstrates an interest in and understanding of others
- Adapts to the team and builds team spirit
- Listens, consults others and communicates proactively
- Supports and cares for others
- Upholds ethics and values
- Appropriately follows instructions from others without unnecessarily challenging authority
- Follows procedures and policies
- Compiles with legal obligations and safety requirements of the role

Desired Characteristics:
- Embracing Change & Demonstrating Enthusiasm:
- Adapts to changing circumstances
- Accepts new ideas and change initiatives
- Adapts interpersonal style to suit different people or situations
- Works hard and puts in longer hours when it is necessary
- Identifies development strategies needed to achieve career goals and meet new or changing demands of the job

Commercial Thinking:
- Keeps up to date with competitor information and market trends
- Identifies business opportunities for the organization
- Demonstrates financial awareness
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- Insure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

About Us:
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.