Job closed
Ref: NP316-499
Job description / Role
The Retail Area Manager is accountable for driving and delivering their own cluster performance to exceed business expectations.
Responsibilities:
- Demonstrate strong leadership to inspire, motivate and nurture a high performance team, able to demonstrate a range of styles as necessary.
- Deliver a world class service culture through role modelling behavior
- Empower the team to deliver exceptional service to each client
- Actively develop internal talent to support the business wide succession planning strategy
- Hold quarterly performance review meetings with all members of staff to discuss performance relative to expectations/plans
- Work closely with HR to forecast future staffing requirements
- Build personal network to identify a pipeline of future talent
- Accountable for the overall employee engagement for the cluster
- Responsible to delivering effectively corporate announcements and initiatives to gain maximum engagement
- Recruit high performing team members who are able to proactively drive business performance
- Deputies for the Group Retail Director where necessary
- Maximize key business KPI’s including ATV/UPT and Conversion
- Responsible for cost control management including payroll and general expenses across the cluster
- Demonstrate a strong understanding of the key financial business drivers
- Partner with CVM to deliver exceptional visual standards with a strong commercial focus
- Accountable for delivering a client acquisition and retention strategy within the cluster
- Accountable for nurturing the business of existing top clients through delivering a robust engagement plan.
- Build a strong network internally and externally with key business partners to drive the business
- Accountable for the total customer experience within the cluster
- Build a culture of exceptional client service among the team by communicating and reinforcing luxury service expectations
Requirements
- Previous store based management experience, ideally multi-site in KSA, GCC or MENA region
- Strong commercial acumen, good understanding of sales drivers
- Strictly self-disciplined in managing deadlines
- Superior interpersonal skills and engaging manner
- Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
- Proven ability and desire to work in a fast-paced, changing environment
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system
About the Company
Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.
We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.